Converta bag The regular sized Converta bag is a bit small for my needs. On the ads it said you could have a change of clothes and your lunch in there, but it's a bit of a tight fit if you're also putting your water bottle inside. The "backpack" straps are very handy, but not as comfortable if the bag is full and heavy. The many pockets are great and haven't used the strap that could hook it onto a carry-on, but that could be very useful.

Excellent customer service I had a problem with the zipper on my Pragmastyle bag. The bag is terrific -- versatile, a perfect size, and stylish -- except for the zipper occasionally popping open. I'd been using it for nearly a year, and contacted the website where I'd ordered it to report the issue. They offered to replace it, which was very much appreciated. Great customer service.

undelivered bag, where is it? Unfortunately, I can't say I'm satisfied with this company. I ordered and payed a pragmastyle bag on March, 8th and still didn't receive it. Starting from March 19th, I already wrote 4 e-mails asking to let me know when it would be delivered. They said the shipping company delivered the bag on March, 20th at 12.41, but this is impossible since no one was at home at this time. Furthermore, they were not able to prove who signed the delivering receipt, so after 20 days I'm still waiting for the bag I purchased on March, 8th. I'm wondering whether this may be a case of bad customer management, a misconduct of the shipping company or a case of fraud. We will see...

Vertica - Best, most versatile bag, I love it! "I have been using the Vertica bag for the past couple of months as my go-to work bag and I absolutely love it! I did A LOT of research before purchasing and compared it's features to many other bags on the market. I'm very confident that I made the right choice! They thought of every detail when they designed this bag as it has a pocket for everything, including an easily-accessible magnet pocket for a cellphone on the front which comes in super handy. And everything has a zipper to keep the contents safe, which is very important. I also really like the fact that when used as a backpack, the bag sits flat on my back and doesn't stick out like most backpacks. This makes for an easier train commute as it doesn't get in anyone's way. And, if I feel like it, I can also carry it by the handles. Also, when I get to work, it's flexible enough so that I can store it in my desk drawer. The versatility of this bag is very impressive! It also has a strap on the back that can be pulled over a carry-on bag handle, which I look forward to trying out on my next trip! All in all, great bag and I am very happy with my purchase!"

Nice bag in the end but customer service needs an upgrade The first bag I received had an obvious dirty black mark on it so I was really disappointed after waiting for it to arrive to the UK. I took photos and emailed them. While I was happy I was offered a new bag at no expense to me, I was told I'd receive tracking info but I had to chase that, when I checked tracking almost a week later , it said it had been misrouted which was disappointing again as it sounded like it was lost. I contacted them again and received another email to say it has been delivered and it had (I was away at that point). Overall I like the bag, although yet to use it, but customer service could be improved and I didn't get an apology. The whole thing made the buying experience stressful.