Excellent customer service I had a problem with the zipper on my Pragmastyle bag. The bag is terrific -- versatile, a perfect size, and stylish -- except for the zipper occasionally popping open. I'd been using it for nearly a year, and contacted the website where I'd ordered it to report the issue. They offered to replace it, which was very much appreciated. Great customer service.

Happy to have bought this bag I've been receiving the bag advertisement on my social media for a while, after googling for a handy travel bag. After not finding anything better that is practical yet stylish and reading mostly positive reviews, I decided to order it. Although I haven't used it for travel yet, I'm very happy with the purchase. The bag looks exactly as shown on the website and seems to be of very good quality. The only minor add-on that would be practical would be an outer zipped pocket for the phone or passport for quick access. Thank you to a trustworthy company that handled my order very swiftly to arrive in Malaysia.

Can't wait to travel with it! I must mention that when I placed the order I accidentally entered the wrong address, I sent a message to customer service and they fixed it. The bag didn't take long to arrive. It's so nice and bigger than I expected. I will be using this bag in a few weeks for a trip to South Korea.

Style and functionality in harmony I loved the style and functionality of this bag. I also like that the lining is light in colour so the contents are easily distinguishable. The features are very well thought out. Two features I suggest you might add is (1) a key hanger (for the want of a better term) to tether and find a bunch of keys more easily, and (2) a luggage ID window/emergency contact info. I love the purple haze and the hidden pocket. The wet pocket is great also. The Pragma Style carry-on bag gives me joy. (After purchasing I realized your logo has my initials: PS/SP - bonus!)

Mixed impressions. I liked the size, inner pockets and 2 water bottle holders. I found the main zipper very stiff and a struggle to go all around to clip into the other ring. The backpack harnesses aren’t that comfortable. They “cut in” more than other products that have more padding.