Excellent customer service My bag had structural issues after less than a year. I contacted Pragmastyle, sent photos and my issue was quickly attended to. I have now been sent a new bag (not received as yet - still in transit). The service was timely and polite. I appreciate the service and offer of a replacement bag as it is a very useful item. Many thanks to the staff member who dealt with my issue - Sadia.

Nice bag in the end but customer service needs an upgrade The first bag I received had an obvious dirty black mark on it so I was really disappointed after waiting for it to arrive to the UK. I took photos and emailed them. While I was happy I was offered a new bag at no expense to me, I was told I'd receive tracking info but I had to chase that, when I checked tracking almost a week later , it said it had been misrouted which was disappointing again as it sounded like it was lost. I contacted them again and received another email to say it has been delivered and it had (I was away at that point). Overall I like the bag, although yet to use it, but customer service could be improved and I didn't get an apology. The whole thing made the buying experience stressful.

I have received my purchase but incorrect one I received my purchase. Straight after making the purchase, I emailed service to make a change. They agreed upon it. But I received my order without the change made. I have since had some correspondence but after a few weeks, have heard nothing from service.

Great concept, design needs more work I love the concept of the Converta bag, but the inside liner material needs some work. The exterior is durable, but the inner lining quickly snagged and started to tear.

A bit disappointed The order process and delivery was spot on and the practicality of the bag works very well however the bag is not as attractive as it looks in the images. Even though I chose the grey I actually don't like it in reality. The standard of the stitching is not what I expected either and the bag is very soft so when I put my items inside, the bag sags and flops.