Horrendous customer service Horrendous customer service. Rather no customer service. No human being to talk to No one responds to emails. At £350 a bag you would expect better. Do they really expect people to buy with such atrocious customer service. Still waiting for my replacement / return.

Function Forward Products from an A+ Company This company creates good looking, function forward products for everyday and travel. I've had the travel pack for several years of regular use and it's really performed so well. Over 3 years and I haven't even used all the features!? Only recently a zipper flaw came loose which you would never guess since the rest of the bag still looks amazing. A simple warranty request and a replacement was provided with no issue. It was such an easy experience that leaves you informed all along the way. I have no reservations recommending this company and their products! Go get a bag!

10/10 worth it Are they expensive? Yes. Are they worth every penny? Absolutely. If you’re the type of person to consider dropping $300+ on a backpack Nomatic will deliver everything you’re looking for. Top of the line materials fit and finish, takes constructive feedback well, and stands behind their products. 3+ years using this pack every day and I still love it. Had one zipper failure from an early model and Nomatic replaced the bag free of charge no questions asked. Top marks…

Good products but lacking customer service Ordered a few products from a while back and when the order arrived, it was missing two items. I notified Nomatic and informed me that they would be shipped out, but when I received the order, only one item had been shipped. The product is good but customer service is lacking.

an excellent product with kne flaw and bad customer service… an wxcellent product in the backocks but the dsogn puts high stress at the corners. When the zipper separates from the fabric, you will spend 2-3 months of your time getting customer service to do something. If you don’t mind having to nag them frequently to do something, ANYTHING, it is a generally excellent product.