The travel suitcase and the backpack… The travel suitcase and the backpack are both very well made and very durable. Both have a lifetime warranty. The best words to describe both are strong and efficient. It's so easy to pack a lot in a small space. The wheels rotate 360 degrees and the backpack connects to the suitcase handle. This makes traveling easier. Finally, customer service is excellent.

Function Forward Products from an A+ Company This company creates good looking, function forward products for everyday and travel. I've had the travel pack for several years of regular use and it's really performed so well. Over 3 years and I haven't even used all the features!? Only recently a zipper flaw came loose which you would never guess since the rest of the bag still looks amazing. A simple warranty request and a replacement was provided with no issue. It was such an easy experience that leaves you informed all along the way. I have no reservations recommending this company and their products! Go get a bag!

Horrendous customer service Horrendous customer service. Rather no customer service. No human being to talk to No one responds to emails. At £350 a bag you would expect better. Do they really expect people to buy with such atrocious customer service. Still waiting for my replacement / return.

Wanted to be sure items were registered… Wanted to be sure items were registered for warranty and reached out to understand why some were not showing up on history. CS responded to my e-mail quickly and addressed my question and confirmed all items are under my account should I need to get warranty coverage. Look forward to getting more Nomatic gear soon!

Good products but lacking customer service Ordered a few products from a while back and when the order arrived, it was missing two items. I notified Nomatic and informed me that they would be shipped out, but when I received the order, only one item had been shipped. The product is good but customer service is lacking.