Good products but lacking customer service Ordered a few products from a while back and when the order arrived, it was missing two items. I notified Nomatic and informed me that they would be shipped out, but when I received the order, only one item had been shipped. The product is good but customer service is lacking.

I love all my nomatic / gomatic… I love all my nomatic / gomatic products, I cant wait for the outset collection to come out. I have just dealt with Cam from nomatic who has helped me out massively with my warranty issue. Thank you. Fantastic service! Fantastic Product!

Great service!!! I have been a Nomatic product user since their Kickstarter days and have been overly impressed with their bags day one. I own a multiple of their travels bags and have recently needed to have my messenger bag fixed due to 4 years of traveling the world. Without delay, Nomatic’s service team responded timely and provided great assistance. Impressive overall with attention to aid with my situation and provide excellent service to their customers. Nice Job!!!

BEST Warranty Customer Support by Brie! I recently had an absolutely stellar experience with Brie from Nomatic Backpacks during a warranty claim. From the moment I reached out, Brie was a beacon of professionalism and warmth, making what could have been a tedious process feel effortless and genuinely pleasant. Navigating warranty issues can often be fraught with complications and long wait times, but Brie handled my concerns with such care and efficiency that it truly stood out. She was not only incredibly knowledgeable about the products but also empathetic to the disruption that a damaged item can cause in daily life. Her responses were quick, clear, and always reassuring, which made all the difference. What I appreciated most was Brie's proactive approach. She anticipated needs I hadn't even thought of, offering solutions that went above and beyond the standard protocol. It’s rare to encounter someone so committed to customer satisfaction. By the end of the process, not only was my issue resolved, but I also felt valued as a customer. Thanks to Brie, my trust in Nomatic Backpacks has only deepened. The company's commitment to high-quality products is matched by their choice of outstanding employees. If you're considering a purchase from them, know that you're in good hands, especially if you ever need to reach out for support. Brie's exceptional service has certainly made me a loyal customer for years to come.

Wanted to be sure items were registered… Wanted to be sure items were registered for warranty and reached out to understand why some were not showing up on history. CS responded to my e-mail quickly and addressed my question and confirmed all items are under my account should I need to get warranty coverage. Look forward to getting more Nomatic gear soon!