Excellent build and design Excellent bags and products - I have found a company I love as much as the original Eagle Creek from the early 2000’s (until they sold and compromised quality and style). I hope Nomatic has thoughtful details and excellent build. I have the four wheeled carryon, the new camera backpack and the compression cubes. They work well together and look very sharp.

Good products but lacking customer service Ordered a few products from a while back and when the order arrived, it was missing two items. I notified Nomatic and informed me that they would be shipped out, but when I received the order, only one item had been shipped. The product is good but customer service is lacking.

BEST Warranty Customer Support by Brie! I recently had an absolutely stellar experience with Brie from Nomatic Backpacks during a warranty claim. From the moment I reached out, Brie was a beacon of professionalism and warmth, making what could have been a tedious process feel effortless and genuinely pleasant. Navigating warranty issues can often be fraught with complications and long wait times, but Brie handled my concerns with such care and efficiency that it truly stood out. She was not only incredibly knowledgeable about the products but also empathetic to the disruption that a damaged item can cause in daily life. Her responses were quick, clear, and always reassuring, which made all the difference. What I appreciated most was Brie's proactive approach. She anticipated needs I hadn't even thought of, offering solutions that went above and beyond the standard protocol. It’s rare to encounter someone so committed to customer satisfaction. By the end of the process, not only was my issue resolved, but I also felt valued as a customer. Thanks to Brie, my trust in Nomatic Backpacks has only deepened. The company's commitment to high-quality products is matched by their choice of outstanding employees. If you're considering a purchase from them, know that you're in good hands, especially if you ever need to reach out for support. Brie's exceptional service has certainly made me a loyal customer for years to come.

I can't even begin to express how happy… I can't even begin to express how happy I am! The talented Brie from the Customer Service Team went beyond the call of duty to obtain a product sold out when I placed my order. However, because I am finally traveling, l was concerned I wouldn't receive it in time. Amazingly, after her further research, Brie obtained the product! I am over the moon and am looking forward to receiving it. It was refreshing to speak with someone who listened, cared, and understood my urgent needs. I am so relieved and grateful for her persistence. I feel valued and am looking forward to buying more of Nomatic's products.

Function Forward Products from an A+ Company This company creates good looking, function forward products for everyday and travel. I've had the travel pack for several years of regular use and it's really performed so well. Over 3 years and I haven't even used all the features!? Only recently a zipper flaw came loose which you would never guess since the rest of the bag still looks amazing. A simple warranty request and a replacement was provided with no issue. It was such an easy experience that leaves you informed all along the way. I have no reservations recommending this company and their products! Go get a bag!