Very Commited to their Warranty and Customer Service. I purchased the 1L Tiger Stripe Sling Bag last year at the same month of March. Of course NOMATIC solely commits its lifetime warranty. However, I had to pay for the shipment of the cost from any courier (For me it is DHL) and the cost of the shipment is 3760.96 PHP shipping from Philippines to Utah, which is overprice than the original price of the bag (3636.78 PHP). To my confusion, I was instructed to return them and pay for shipping and custom cost which would end up just to buy a new bag. So, I made a complaint to the Marketing Management (Cam). Then I got a reply email asking me if there was anything they could do. So, I explained what was my issue and quickly the let me know that I did not have to send the old bag; however, since I have already sent it, Cam compensated me by giving me a store credit to meet the Lifetime Warranty standards that NOMATIC has no matter where you are. If you are thinking of buying the bag outside the US, please be careful not to return the bag. They will send you a new one once the purchaser has been verified with the QR code attached on the bag. Very sincere customer service and I truly appreciate this. Thank you so much, Cam! Return Order #437348

Honest one of the best companies to work with! Honest one of the best companies to work with! Had a shipping problem and they got on it right away <3 Amazing customer service aka Brie ;) please give her a raise as she was incredibly helpful. Bonus: The quality and design are through the room!!! So happy to have the backpack and other accessories with it :) HUGE FAN!! Don't hesitate just buy 100%

THE PERFECT BAGS (I'm obsessed! I have to say that these bags are tremendous. I have used dozens of different laptop bags, backpacks, messenger bags over the years, but these are far and away the best I have purchased. The are not only made with extremely high quality materials, but they are so intuitively perfect for those of us who travel frequently, have all the newest and latest tech gadgets, want to carry a lot with them, but not look like they are. Everything has a home, but the bag still looks sleek and professional. I LOVE THESE BAGS!!!!!

Wanted to be sure items were registered… Wanted to be sure items were registered for warranty and reached out to understand why some were not showing up on history. CS responded to my e-mail quickly and addressed my question and confirmed all items are under my account should I need to get warranty coverage. Look forward to getting more Nomatic gear soon!

I love all my nomatic / gomatic… I love all my nomatic / gomatic products, I cant wait for the outset collection to come out. I have just dealt with Cam from nomatic who has helped me out massively with my warranty issue. Thank you. Fantastic service! Fantastic Product!