100% AMAZING! The product is amazing, however the most wonderful part is their customer service! My purse strap broke before vacation and not only did someone get back to me within 15 min of my email, within an hour they had a new replacement in the mail at no charge! 100% all around and such a great beautiful purse! Thank you porto vino!!!

Best customer service experience. Beyond getting an amazing purse The bag is great because it looks super nice. One thing I have to point out is the fast shipping,amazing customer service and promptness of response when you have a question or need help. My experience goes beyond getting a great purse, but also getting amazing care.

Perfect Gift!! I gave 5 PortoVino totes as gifts this year and, like me, every recipient was thrilled with the quality and originality. It was fun to watch them open the gift and then realize that it's so much more than a great looking tote bag! Once they recognized the dual usefulness they were both amazed and excited. I also purchased the accessory packages and love the silicone cups and cold pack. They are beautifully packaged in velvet. Don't forget to include the gift bag! It's the perfect way to wrap such a fun and unique gift and looks great under the Christmas tree! Thank you PortoVino!!

THE BEST CUSTOMER SERVICE EVER! Needless to say, I love my bag. But what sets this company apart is their customer service. The shipping was fast, response to questions was quick, and they bent over backwards to make sure my purchase was perfect. I have already recommended Porto Vino to friends and will be purchasing more in the future for gifts!

I ordered 4 bags online I ordered 4 bags online. When i received only 3 of them, i called customer service. They immediately shipped out the 4th and sent a gift as apology for error. It was unnecessary but very much appreciated. Id definitely recommend them to anyone. Btw, bags were exactly as pictured. They are gifts, so i haven't used them. But think my friends will love them.