I ordered about 20 days ago and still… I ordered about 20 days ago and still haven’t received my order. Very disappointed in this type of customer service. No tracking number just an email saying order was processed.

I ordered on April 5 and as of today I ordered on April 5 and as of today, April 30, I have not received my item. The website just says shipped and includes no tracking number. I have made multiple attempts to contact this company for the past week with no response. Total scam. Update: Love the response below about contacting the support team. That email address doesn’t work and I get a return to sender response. Finally got a response after a week of waiting from the original email address and they told me to either check with my neighbors or contact USPS (useless) and see what they say or pay shipping for another item. Refused to refund my $40 purchase. Won’t be ordering again!

So I ordered the chic cat backpack for… So I ordered the chic cat backpack for 79.99 and I recieved a dumb Texans brand cat backpack that goes for 40 bucks on Amazon what a joke will not order from your company again

Happy with my purchase The only issue I had was I never received an email confirmation. After several days I started backtracking. I found the sale on my credit card and had to research the name of the seller, which was not Lilly an Max. I sent an email to find out what was going on and received an extremely quick response. I was very pleased with that and my item arrived the next day. I’m very happy with the quality and the quick response when I had questions.

Very Disappointed Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.