Lilly & Max

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2.50
Based on 20 Reviews

5

25.00%

4

10.00%

3

10.00%

2

0.00%

1

55.00%
About Lilly & Max

We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.

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Kelly B.
GB

Good product, bad sizing. My dog had surgery on her eye and the large cones were NOT workin for her. I tried everything. I was really impressed with the product itself, paid extra for fast delivery and it did come quick. Got the biggest I could get but still was not big enough for my dog's chubby neck. This wasn't the best for her but I will keep it for possibly future animals or to share to a friend that may ever have a use for it.

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Holly
GB

Opinion changed I initially was unhappy with this company due to very prolonged shipping times and unhelpful email correspondence. However, in the end they did ship me a great product and refunded me to keep me happy which I have asked them to reverse as I should be charged now that the product arrived. Be patient with this company’s timing. In the end, it will be worth it.

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Dale
GB

Donna is an amazing woman that went way beyond to please your customers. Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin

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B. Evans
GB

Defective materials and bad customer service I am writing to inform you about a serious defect in my Scandinavian 6-drawer Wood Dresser that I bought from your company on May 30, 2023. Despite assembling it with utmost care and precision, the dresser has become nonfunctional and aesthetically displeasing. The six drawers are now difficult to open and close, while the front of the dresser has split on both sides, and there is a visible gap between the wood planks on the right side. The company agreed to refund my credit card but then reneged, stating that they would only issue a check if I provided proof that the dress was disposed of. The company gives conflicting information, and doesn't honor their warranty.

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Michael
GB

Disgusting and incompetent fools that… Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days. They take no responsibility for their mistake. RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !

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