Order delivery timing questionable Perhaps I'll think better of the company IF the order is ever delivered. They said 10 days. It's been 7 and the USPS tracking number shows that USPS doesn't yet have it. We're feeling skeptical. In 'chats' on their site they say it will get there but .. when there's no movement at all, one wonders.

Donna is an amazing woman that went way beyond to please your customers. Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin

Opinion changed I initially was unhappy with this company due to very prolonged shipping times and unhelpful email correspondence. However, in the end they did ship me a great product and refunded me to keep me happy which I have asked them to reverse as I should be charged now that the product arrived. Be patient with this company’s timing. In the end, it will be worth it.

Disgusting and incompetent fools that… Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days. They take no responsibility for their mistake. RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !

Order sitting in limbo My Order is just sitting. I placed my order and it went to delivery status soon after (3 days or so) but USPS shows they never received the package. I have reached out through the chat (even though no one is ever on) and sent a message 2x and have not heard a reply. It has been 5 days that USPS label was created and is waiting on the package.