Slimy Business First of all, I want this to be a 100% genuine review so I will say that the parka jacket I got was of good quality. However, what was unbeknownst to me and many shoppers, is that this jacket is VERY tight fit, there’s 0 flexibility for dogs of different body shapes, and that is why so many people complain about the fit. My dog is a small skinny chihuahua (5lbs). This jacket fits most of her body except for her hind legs, she can’t move in it. So sadly this is not a product I’d recommend unless they can change the design to add more stretchability to the sleeves. Now onto the company, I’ve brought this to their attention and they were least interested in resolving the issue for me. I ended up asking for a refund for the returned of this unused product, they declined. They were only willing to give me store credit so I will spend it on something else with them but I did not want anything else to do with this company. Bad customer service and badly designed product.

Order sitting in limbo My Order is just sitting. I placed my order and it went to delivery status soon after (3 days or so) but USPS shows they never received the package. I have reached out through the chat (even though no one is ever on) and sent a message 2x and have not heard a reply. It has been 5 days that USPS label was created and is waiting on the package.

Happy with my purchase The only issue I had was I never received an email confirmation. After several days I started backtracking. I found the sale on my credit card and had to research the name of the seller, which was not Lilly an Max. I sent an email to find out what was going on and received an extremely quick response. I was very pleased with that and my item arrived the next day. I’m very happy with the quality and the quick response when I had questions.

Defective materials and bad customer service I am writing to inform you about a serious defect in my Scandinavian 6-drawer Wood Dresser that I bought from your company on May 30, 2023. Despite assembling it with utmost care and precision, the dresser has become nonfunctional and aesthetically displeasing. The six drawers are now difficult to open and close, while the front of the dresser has split on both sides, and there is a visible gap between the wood planks on the right side. The company agreed to refund my credit card but then reneged, stating that they would only issue a check if I provided proof that the dress was disposed of. The company gives conflicting information, and doesn't honor their warranty.

This company is a scam This company is a scam! Buyer beware. I have written them three emails on sending me a shipping label to return the two jackets that I got that I measured for and did not fit at all on my two dogs. $86 down the drain and no one has contacted me.