Lilly & Max

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2.50
Based on 20 Reviews

5

25.00%

4

10.00%

3

10.00%

2

0.00%

1

55.00%
About Lilly & Max

We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.

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B. Evans
GB

Defective materials and bad customer service I am writing to inform you about a serious defect in my Scandinavian 6-drawer Wood Dresser that I bought from your company on May 30, 2023. Despite assembling it with utmost care and precision, the dresser has become nonfunctional and aesthetically displeasing. The six drawers are now difficult to open and close, while the front of the dresser has split on both sides, and there is a visible gap between the wood planks on the right side. The company agreed to refund my credit card but then reneged, stating that they would only issue a check if I provided proof that the dress was disposed of. The company gives conflicting information, and doesn't honor their warranty.

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Kristy Pellerito
GB

The best recovery collar on the market! We purchased the recovery collar for our post surgical dog. It’s by far the best out there! We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking. The inflatable collars only prevent them from getting at certain parts of their body but not all. This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!

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jim
GB

still haven't received product Still no e-mail telling me my package was shipped and still haven't received it but I did get an e-mail to review the service and product before it was fulfilled thanks!

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Michael Morrison
GB

Very Disappointed Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.

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Dale
GB

Donna is an amazing woman that went way beyond to please your customers. Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin

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