Lilly & Max

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2.50
Based on 20 Reviews

5

25.00%

4

10.00%

3

10.00%

2

0.00%

1

55.00%
About Lilly & Max

We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.

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B. Evans
GB

Defective materials and bad customer service I am writing to inform you about a serious defect in my Scandinavian 6-drawer Wood Dresser that I bought from your company on May 30, 2023. Despite assembling it with utmost care and precision, the dresser has become nonfunctional and aesthetically displeasing. The six drawers are now difficult to open and close, while the front of the dresser has split on both sides, and there is a visible gap between the wood planks on the right side. The company agreed to refund my credit card but then reneged, stating that they would only issue a check if I provided proof that the dress was disposed of. The company gives conflicting information, and doesn't honor their warranty.

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Kristy Pellerito
GB

The best recovery collar on the market! We purchased the recovery collar for our post surgical dog. It’s by far the best out there! We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking. The inflatable collars only prevent them from getting at certain parts of their body but not all. This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!

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Holly
GB

Opinion changed I initially was unhappy with this company due to very prolonged shipping times and unhelpful email correspondence. However, in the end they did ship me a great product and refunded me to keep me happy which I have asked them to reverse as I should be charged now that the product arrived. Be patient with this company’s timing. In the end, it will be worth it.

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Michael
GB

Disgusting and incompetent fools that… Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days. They take no responsibility for their mistake. RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !

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Chelsea Skolnick
GB

This company is a scam This company is a scam! Buyer beware. I have written them three emails on sending me a shipping label to return the two jackets that I got that I measured for and did not fit at all on my two dogs. $86 down the drain and no one has contacted me.

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