On three visits this past week for… On three visits this past week for shoes for wife and grandkids I was very impressed by the staff in answering questions plus I asked one of the young men were I could find a particular New Balance shoe he new what I was looking for and took me to it. Thanks from an OLDSHOEDOG .

Need more customer service employees Need more customer service employees. I did not have anyone to help me locate things that I needed. I had to ask for help to reach shoes from the top shelf after waiting several minutes. I then had to look for help myself for other helpers to bring a step ladder to help.

I will never order from Shoe Station… I will never order from Shoe Station again. I received a very nice pair of boots that were exactly what I was looking for but they were too big. First of all, archaically, you have to call in to start a return and get a label sent to you. I never received the email even after verifying email address with them and checking spam. The next day I had to call in again to report that and still no label. The service representatives are kind but like robots. They directed me to the site to place a return and I reiterated to them that it directs the customer to call in!!! I will never purchase another pair of shoes from here again because of the difficulty to return. I gave them another email address and still doesn't work. PLEASE update your system for your poor representatives working with the customers.

Your staff is unfriendly and lazy Your staff is unfriendly and lazy. I asked for help finding ugg boots and was pointed in the direction and told over there. I asked about a shoe size and the staff looked at me like I had a third eye and said “I don’t know” and went back what she was doing. I overheard staff complaining about wearing free product they were being given to wear in their hair to promote sales.

Shoes for two Grands I was looking for “cowboy” boots for my grandson. I was disappointed with the lack of selection, there was only one to choose from. I did purchase a pair that we were lucky enough to find in his size. My granddaughter would like “light up” shoes, but those are also a hard to come by item. We keep on checking hoping that they will improve their stock. We will keep shopping here, as it is convenient and I am a member of their rewards program.