Priscilla and the Regional manager… Priscilla and the Regional manager refused to exchange my wife's shoes even though the in seams were cutting in on her foot. Priscilla refused to even talk with on the phone. Worse retail service ever! Will be passing one Star on Google and contacting BBB. Word of mouth is the best advertisement... BEWARE!

Need more customer service employees Need more customer service employees. I did not have anyone to help me locate things that I needed. I had to ask for help to reach shoes from the top shelf after waiting several minutes. I then had to look for help myself for other helpers to bring a step ladder to help.

Extremely good service Our experience at the Shoe Station in Montgomery at Eastchase was very positive. We were greeted as soon as we walked in by the cashier, which was nice. My husband was looking for Sketcher slip on shoes, so I stopped a sweet young employee who I believe was named Shaterica. She helped us and was so nice. Very pleasant experience. This is why we shop this store. Thank you for the good service.

Your staff is unfriendly and lazy Your staff is unfriendly and lazy. I asked for help finding ugg boots and was pointed in the direction and told over there. I asked about a shoe size and the staff looked at me like I had a third eye and said “I don’t know” and went back what she was doing. I overheard staff complaining about wearing free product they were being given to wear in their hair to promote sales.

Shoes for two Grands I was looking for “cowboy” boots for my grandson. I was disappointed with the lack of selection, there was only one to choose from. I did purchase a pair that we were lucky enough to find in his size. My granddaughter would like “light up” shoes, but those are also a hard to come by item. We keep on checking hoping that they will improve their stock. We will keep shopping here, as it is convenient and I am a member of their rewards program.