Great quality boots and great customer service Great quality boots. Came with a small leather defect and I contacted them via Instagram. They responded promptly, offering me two options: either to return it for a new pair or get it repaired at their cost, in addition to a S$200 refund. I chose the latter and they very quickly processed my request after I sent them the invoice.

diego boots I purchased a pair of diego tan suede boots and they are definitely the best cop of the year!!! comfortable, fantastic italian quality shoes, perfect to style with skinny jeans or also cropped trousers. I’m very satisfied. Fast shipping and very accurate packaging. I recommend this brand and I will buy other boots in the future. Stay TTS.

Terrible customer service I have never bought anything from this place before, but I have seen some reviews of people liking their stuff so I gave it a try. What a mistake, I placed my order on 24 of November and I have not seen or heard anything other than them taking money from my account and registered that I bought the product. I have tried contacting them multiple times through 3 different email accounts and through Instagram. Complete silence. I would not advice anyone to buy from this brand. I don't think their products are that expensive, but if you never get your products then it indeed is.

6th Order, always been brilliant This is about the 6th pair of boots I've bought from From The First and every time the service in getting them has been fantastic. Consistently been a quick turnaround in shipping after ordering, even during busy periods like Black Friday sales. Plus the few times I've needed to get in contact with them it's been easy to get a reply on Instagram, and they've always offered great help with whatever my issues were.

Never get fooled by their pictures Never get fooled by their pictures. They are scam. They will send you cheap quality products and top of it, they don't accept full return.