Exclusivity Quick shipping speed. Love the new style of the Enzo and quality of the suede. Great feeling walking the streets of NYC with shoes that people gawk at (especially women), good conversation starters as well. A little bit of separation on the inner arches of the shoes, hoping this won't effect long term performance of the shoe. Other than that, wonderful product and trusted brand (4th pair purchased).

Beautiful boots with poor QC and customer support. I bought a pair of the brown enzo boots during the sale. I was excited because they are truly beautiful, but my pair unfortunately came heavily distressed around the shaft of the boots and in one boot the leather itself was thinned around the zip. I reached out for help on friday through IG and they asked for my order number the next morning, I sent it the same day but no response till now and its Tuesday night. Maybe they're still busy from black friday so I'll wait a few more days before trying anything else. If there are any updates then I'll also update this review.

Great quality boots and great customer service Great quality boots. Came with a small leather defect and I contacted them via Instagram. They responded promptly, offering me two options: either to return it for a new pair or get it repaired at their cost, in addition to a S$200 refund. I chose the latter and they very quickly processed my request after I sent them the invoice.

Great customer experience Great customer experience. Ordered on a Saturday late at night, by Sunday the package had been processed and received my order Tuesday morning. I was really impressed by how swift everything went. Obviously I haven't had the chance to put much wear into the product, but at first glance the quality looks great. One suggestion though: I Would have liked to have had product measurements on the website, as the boot's shaft were much taller than I had expected.

6th Order, always been brilliant This is about the 6th pair of boots I've bought from From The First and every time the service in getting them has been fantastic. Consistently been a quick turnaround in shipping after ordering, even during busy periods like Black Friday sales. Plus the few times I've needed to get in contact with them it's been easy to get a reply on Instagram, and they've always offered great help with whatever my issues were.