Terrible customer service I have never bought anything from this place before, but I have seen some reviews of people liking their stuff so I gave it a try. What a mistake, I placed my order on 24 of November and I have not seen or heard anything other than them taking money from my account and registered that I bought the product. I have tried contacting them multiple times through 3 different email accounts and through Instagram. Complete silence. I would not advice anyone to buy from this brand. I don't think their products are that expensive, but if you never get your products then it indeed is.

Non existent customer service Previously purchased two pairs of boots that I was very happy with. Unfortunately, customer service has since fallen off a cliff, seven emails sent, not a single acknowledgement received regarding my third order placed in December. I'm beginning to wonder if they are still trading.

Bad experience after bad experience… Bad experience after bad experience with these guys. Contacted support after receiving a bad quality boot (inside some wrongly placed in). No refunds, then radio silence after explaining, no customer service, terms and conditions you do not have to accept but you still are eligible for them. I do not know where the good reviews come from, first time ordering here I had to wait 24 weeks plus for my boots and they having excuses about lost pallet and being locked out of their socials,… eventually got a refund trough PayPal claims. Then they stated hopefully we can make it up one day. I taught maybe I should give the brand another try. It can happen to all of us. However worst mistake I made. Same old same old.

Joshua made this a pleasant transaction… Joshua made this a pleasant transaction by being both knowledgeable and helpful with my exchange. Once the company offered to fix the unfortunate mistake of losing my boots, I was helped with choosing the correct size. I purchased the new Python Enzo and he recommended I size down for a more snug fit. He was right, I love my new boots and can’t wait to purchase another pair from this company.

Great design and quality on the updated… Great design and quality on the updated Enzo boots, so good that I got two pairs. I did get the Diego boots as well but they were a bit uncomfortable in the toe area and thought I'd ask for an exchange through Instagram since FTF was quite responsive when I first messaged them. I haven't heard back so I figured I'd stick a big shoe tree to stretch em out.(Not knocking them for lack of response, I get things can get busy it's life)Other than that it's been a good experience so far and have gotten many compliments, thanks.