Great design and quality on the updated… Great design and quality on the updated Enzo boots, so good that I got two pairs. I did get the Diego boots as well but they were a bit uncomfortable in the toe area and thought I'd ask for an exchange through Instagram since FTF was quite responsive when I first messaged them. I haven't heard back so I figured I'd stick a big shoe tree to stretch em out.(Not knocking them for lack of response, I get things can get busy it's life)Other than that it's been a good experience so far and have gotten many compliments, thanks.

Non existent customer service Previously purchased two pairs of boots that I was very happy with. Unfortunately, customer service has since fallen off a cliff, seven emails sent, not a single acknowledgement received regarding my third order placed in December. I'm beginning to wonder if they are still trading.

The WORST customer service I've ever experienced I preordered a pair of boots with the expectation that they would ship out within 12 weeks. I reached out to the company after about 8 weeks just to check on the progress and it took ~3 weeks to get a response. they said it would be another 8 weeks. I requested a refund at this time because it started feeling pretty scammy. I received no response at all after that correspondence and I eventually had to do a chargeback through my credit card company. I don't know if they were ever planning on sending me my order if this is literally just a fake company. Buy at your own risk.

High quality product! I received my boots earlier than expected and am so super happy with them. The quality is incredible and the fit is perfect. The FTF team were really helpful helping me with finding the correct sizing as I am usually between sizes. I was really impressed with their customer care and their can do attitude to my queries. I will definitely be adding more to my collection as such a great product and a staple wardrobe piece!

Terrible customer service I have never bought anything from this place before, but I have seen some reviews of people liking their stuff so I gave it a try. What a mistake, I placed my order on 24 of November and I have not seen or heard anything other than them taking money from my account and registered that I bought the product. I have tried contacting them multiple times through 3 different email accounts and through Instagram. Complete silence. I would not advice anyone to buy from this brand. I don't think their products are that expensive, but if you never get your products then it indeed is.