Bad experience after bad experience… Bad experience after bad experience with these guys. Contacted support after receiving a bad quality boot (inside some wrongly placed in). No refunds, then radio silence after explaining, no customer service, terms and conditions you do not have to accept but you still are eligible for them. I do not know where the good reviews come from, first time ordering here I had to wait 24 weeks plus for my boots and they having excuses about lost pallet and being locked out of their socials,… eventually got a refund trough PayPal claims. Then they stated hopefully we can make it up one day. I taught maybe I should give the brand another try. It can happen to all of us. However worst mistake I made. Same old same old.

Suede Lorenzo Purchase I purchased a pair of Lorenzo’s and was blown away by the quality. Worn them religiously for around 9 months - on a motorbike and general wear. I had a few questions in regards to the upkeep of suede and the team were quick to respond with an easy to follow plan to keep them in the best condition, even when on my motorbike. I’m overly satisfied with my purchase and have/would recommend FTF to friends and family.

Great customer experience Great customer experience. Ordered on a Saturday late at night, by Sunday the package had been processed and received my order Tuesday morning. I was really impressed by how swift everything went. Obviously I haven't had the chance to put much wear into the product, but at first glance the quality looks great. One suggestion though: I Would have liked to have had product measurements on the website, as the boot's shaft were much taller than I had expected.

Joshua made this a pleasant transaction… Joshua made this a pleasant transaction by being both knowledgeable and helpful with my exchange. Once the company offered to fix the unfortunate mistake of losing my boots, I was helped with choosing the correct size. I purchased the new Python Enzo and he recommended I size down for a more snug fit. He was right, I love my new boots and can’t wait to purchase another pair from this company.

6th Order, always been brilliant This is about the 6th pair of boots I've bought from From The First and every time the service in getting them has been fantastic. Consistently been a quick turnaround in shipping after ordering, even during busy periods like Black Friday sales. Plus the few times I've needed to get in contact with them it's been easy to get a reply on Instagram, and they've always offered great help with whatever my issues were.