Terrible Experience - Do Not Order Here Under Any Circumstances! I placed an order with expedited shipping on November 27th. The website clearly stated that delivery would take 3-6 business days. It has been 17 days, and my order still hasn't arrived. Unfortunately, I had to leave for another country, and they refuse to refund my money. The customer support team takes five days to respond, which is unacceptable. This has been an awful experience. I feel completely deceived and cheated out of my money. Avoid ordering from this place under any circumstances!

I purchased the Odyssey backpack with a lock… I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.

This is the worst company I have ever… This is the worst company I have ever seen in my life. Don't even glance at their website because you will not receive anything you order and you will NOT get a response from support. This is fraudulent and scam it says it is from the UK but it is from China and the tracking number is fake.

Mark Ryden USA Bad customer service, refund policy and long response… Bad customer service and long response time. Buyers need to pay return shipping to France that will cost as the item. Avoid at all costs. They do not even have phone number and chat is not working.

Beautiful and useful backpack It’s a beautiful backpack with a lot of useful pockets. I have the limit model for daily use and I am delighted that is why I ordered the Yale model to my girlfriend who also loves her new backpack.