They never shipped the item I ordered They never shipped the item I ordered. And they never replied to my emails.

Great purchase I am happy to get a chance to review the Mark Ryden USA store and their stuff: I was really satisfied with their approach, fast delivery, and much more positively surprised when I started to use the VOYAGER backpack. Quality, design, material...everything together makes really great value for its price.

I purchased the Odyssey backpack with a lock… I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.

Mark Ryden USA Bad customer service, refund policy and long response… Bad customer service and long response time. Buyers need to pay return shipping to France that will cost as the item. Avoid at all costs. They do not even have phone number and chat is not working.

DO NOT ORDER FROM THEM. DO NOT ORDER FROM THEM. Absolutely worst experience dealing with them I received the wrong bag and have been trying to reach them via chat, email, facebook messenger and have not received a response anywhere. They said they were going to look into my wrong order issue and then disappeared and haven't heard from them since. Their website says 9pm-5pm support but those are LIES Order from markrydencanada.com in stead. You will at least get a response. Note, markrydenusa and markrydencanda are not affiliated.