Ordered on April 30th and item has… Ordered on April 30th and item has still not shipped and customer service will not respond to initial email so I have had to file charges with my states attorney general and file a chargeback with my bank…. This place is a scam

It was exactly what I'm expecting very cool! It was exactly what I'm expecting very cool bag I highly recommend to everyone and the shipment was on point. Keep designing more cool luggages!. Cheers!

Beautiful and useful backpack It’s a beautiful backpack with a lot of useful pockets. I have the limit model for daily use and I am delighted that is why I ordered the Yale model to my girlfriend who also loves her new backpack.

The product is what is great but I have… The product is what is great but I have to say not knowing when it was being shipped and then not hearing from any customer service rep was a little disconcerting!!

I purchased the Odyssey backpack with a lock… I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.