Mark Ryden USA Bad customer service, refund policy and long response… Bad customer service and long response time. Buyers need to pay return shipping to France that will cost as the item. Avoid at all costs. They do not even have phone number and chat is not working.

Ordered on April 30th and item has… Ordered on April 30th and item has still not shipped and customer service will not respond to initial email so I have had to file charges with my states attorney general and file a chargeback with my bank…. This place is a scam

This is the worst company I have ever… This is the worst company I have ever seen in my life. Don't even glance at their website because you will not receive anything you order and you will NOT get a response from support. This is fraudulent and scam it says it is from the UK but it is from China and the tracking number is fake.

SCAM, FRAUDULENT ACTIVITY Even it is written at shipment details as; "if order placed on sunday, will be shipped on tuesday with express shipment" I already picked Express Shipment. One week passed already but still there is no progress about my shipment. (I placed the order on September 17, today is September 23) I have sent two emails about to cancel my order and request refund the cost due to shipment delay, but they did not respond yet. There is not any progress about shipment and refund the cost. Soo I will consult to my lawyer about refund. This place is scam.

I purchased the Odyssey backpack with a lock… I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.