I used to love GoJane I used to love GoJane. They’ve always carried trendy fashion but there are just too many cons now. First, the shoes seem more narrow now so you definitely need a size larger than you wear, if you have wide feet. Second, the “sales” are a rip off in my opinion. They used to be reasonably priced but now it seems like they do what a lot of other companies do; jack up the price of the item and then say it’s 50% off which is really the price it should be. Third and final, the shipping is ridiculous and again you can only get free shipping or your items at the “sale” price.

Customer service is so so bad Customer service is so so bad, they do not really help you, It does not seem like they try to help you / or want to help you. If you ask them a question, then they respond in a very confusing way. They don't fully give you an answer you can actually use. I have waited SO long for my dilevery and still it hasn't arrived. Gojane's customer service doesn't help me find out with Post Office my package is being held at, nor give me any information where I can check it...

Unhappy customer. Can’t get answers Go Jane never answers the phone when you need to correct an order ASAP. Go Jane sends a generic email and doesn’t answer your questions or help with the problem. Go Jane had a glitch in the system n didn’t credit my free shipping I will not be a return customer

One of the best websites for online … One of the best websites for online shopping ever! Items are so cute and affordable, customer service is great, and everything arrives quickly just as pictured/described. I buy pretty much all of my shoes from GoJane now and am so happy with them!

Rightful Return Requested I love the selection and prices at GoJane. On this recent order, I was ecstatic to receive my purchase, however there was slight damage to my shoe. As for the return process, I’m somewhat taken aback by the process and have not experienced the complication of waiting to hear back from customer service before sending my shoes back. I’ve never had problems with returns from Nordstrom, Macy’s, DSW etc. In addiction, it was hard to reach customer service via phone, but I appreciate the email option.