Don't like the return policy I had to make a purchase because I had a credit from a previous purchase. I don't like to shop at places that offer only credit and charge a high return fee but I obviously wasn't paying attention and was stuck. That being said, the customer service is quick and friendly. The variety of inventory is quite good. I won't be a return customer only because of the return policy.

Dishonest I ordered a wig Sept. 22nd. It arrived the 28th but the color was too light and the cap came to a point at the crown. It was returned appropriately, by UPS on Oct. 6th to the address provided. The website showed it as returned and that a refund was due, but I never received it. When I tried to contact customer service, I got voicemail and no call back. After that, the phone was never answered. I emailed and got a reply from Nigel, affirming the delivery pic was of their doorstep. He assured me he was processing my refund immediately. That was Nov. 7th and, despite multiple requests, I still don't have my refund, and I believe that is by intent. We all want a more natural looking, affordable wig, but I advise that you keep looking elsewhere. That is, unless you like losing your money.

beware the owner is a psychotic narcissist. she made a defamatory video about me and refuses to take it down or admit the truth. oh, and she tried to steal money from me. buy from a SANE and trusted online retailer.

The quality of their wigs is excellent The quality of their wigs is excellent, although the one that I chose didn't suit me, and I had to return it. Wig cost is also good. I was at first disappointed there isn't a live person that I could speak to. I kept emailing them and kept getting automated responses. Finally, someone send me the return label via email attachment. Now, I'm just waiting for my refund. I might order from them again.

Great experience!! I really enjoyed purchasing my wig from Cysterwigs.com! It was my first time ordering a wig online and all their YouTube videos and FAQ section of the website made ordering a breeze. The shipping was a bit slow, but that may be due to a large volume of orders as I ordered during a big sale. My wig arrived as described and in great condition. I have received so many compliments on it, all of my oncology nurses were raving about it when I went in for treatment! I highly recommend Cyster Wigs to anyone who needs a wig!