THEY REFUSE TO ANSWER EMAILS OR CALLS AFTER I PAID FOR 7 WIGS!!!!! NO ONE HAS CALLED ME FROM CYSTERWIGS STILL OR REPLIED TO MY EMAILS. IF I DONT HEAR FROM SOMEONE SOON I’M CALLING THE STATES ATTORNEY OFFICE IN GEORGIA TO REPORT THAT CYSTERWIGS TOOK PAYMENT FOR 7 WIGS FROM ME BUT HAS NOT DELIVERED THEM OR ALTERNATIVELY REFUNDED MY MONEY, WONT ANSWER THE PHONE OR RETURN MY CALLS AND WONT REPLY TO MY EMAILS. Ill ALSO FILE A REPORT WITH THE BBB,. ILL BE REPORTING FRAUD TO MY CRÉDIT CARD COMPANY AND TO PAYPAL TOO IF I DONT GET A RESPONSE. I EMAILED ASKING FOR A STATUS ON THE 7 WIGS I I ORDERED AND HAVE BEEN IGNORED. EITHER DELIVER THEM OR REFUND MY MONEY. THIS SMACKS OF FRAUD BECAUSE YOU REFUSE TO TELL ME THE STATUS OF MY 7 WIG PURCHASES OR RESPOND BACK TO ME.

I ordered a supposedly inspected return… I ordered a supposedly inspected return clearance wig. What I received was a frizzy mess that smelled awful. I emailed the company. Enrique emailed and told me they didn't even take wigs out of boxes to inspect them. Yet, their website says each wig is given a thorough hand inspection. I then was contacted by another employee, who told me that Enrique was incorrect because they DO inspect the wigs. This wig was given a Grade A. Please use other wig sites. This is a shady business. Edit to add!: Thank you for my refunded amount. I sent the item back to you within two days of your offer to refund me. I sent it by priority mail (at my expense), so I do know you received it back immediately. I opened claims in multiple places because this was a large chunk of change for me, and I was told by Enrique via email that he "was sorry I wasn't happy." I had never dealt with a company this totally unresponsive to a customer complaint. Additionally, I saved the initial email from Enrique telling me you don't inspect the items. Something definitely did not add up. After I filed multiple complaints, I received your call and offer for refund. While I appreciate the refunded amount, it shouldn't have been this difficult to get something handled correctly in the first place. I know nothing else about your company, nor do I believe reputable companies would need someone to "sabotage" their competition. Instead, they value their customers and discuss options when things go wrong. I do thank you for allowing me to return the item for a full refund.

I have always received great service… I have always received great service from Cyster Wigs. I feel the quality is good and the return policy is simple. I have generally received my order within 7 days. They have responded to my emails in a timely manner. The only reason I did not give them 5 stars is because they are frequently out of blond colors or they are on back order. This might not be their fault, maybe the manufacturer doesn't make enough..I don't know how that works. If they wig or color is out of stock they let you know and you can wait for a shipment, get a refund or pick something else.

The quality of their wigs is excellent The quality of their wigs is excellent, although the one that I chose didn't suit me, and I had to return it. Wig cost is also good. I was at first disappointed there isn't a live person that I could speak to. I kept emailing them and kept getting automated responses. Finally, someone send me the return label via email attachment. Now, I'm just waiting for my refund. I might order from them again.

Not five star anymore!! Although I had written five star reviews in the past I now have to give one star to this company. I had returned a wig that I wore for five seconds and knew I didn’t not want it but have been banned from the company for it. They claim it was worn and returned in poor condition. The video of the return inspection added some B.S. about the curl pattern being altered. I made a formal complaint on social media and apparently they ban anyone who returns a wig. It’s a shame because they would have made a lot of money from me but if a small business like Cyster wigs wants to make their pool of clientele smaller then that is their choice. I found another company that does not run their business the same way and I think it’s a better fit.