Easy to navigate the website & love the videos Easy to navigate the website & love that there are a lot of videos about color, style & fit. Heather does an excellent job of being in the forefront of wig knowledge & passes that on to the consumer. Returns are easy & I have recommended Cysterwigs as my first choice in wig shopping. Pricing is also very competitive & there are always weekly or monthly sales. I even took a leap of faith & purchased a closeout wig & was very happy that I did.

The quality of their wigs is excellent The quality of their wigs is excellent, although the one that I chose didn't suit me, and I had to return it. Wig cost is also good. I was at first disappointed there isn't a live person that I could speak to. I kept emailing them and kept getting automated responses. Finally, someone send me the return label via email attachment. Now, I'm just waiting for my refund. I might order from them again.

You Are In Good Hands! As always I have only good things to say about CysterWigs. Buying online can be daunting. Rest assured that you will have no problems buying or returning if for some reason you’re not happy. Everyone I’ve ever dealt with for any reason has always been friendly, helpful and very knowledgeable.

Cysterwig has a lot of pluses Cysterwig has a lot of pluses. Their customer service is great and the prices (with frequent sales) are good. Shipping is efficient. My only complaint is their policy of penalizing customers for having to do a return, Charging a $29.46 penalty for a return seems excessive. If a local shop charged nearly $30 for trying on a wig, I would never buy from them. I will not say that I'll not buy from CysterWigs again, but only if it is a second wig in a style and color that I am sure will work for me.

Heather is problematical Heather is continually claiming to be a victim.She doesn’t want to return your money if you return a wig. She has 3 better business complaints against her, all for refusing to honor her return policy. Heather will claim to change her policies AFTER you made a purchase during a prior policy. She makes horrible rambling videos disparaging her customers, former employees , competing wig companies and wig manufacturers. Heather is paranoid claiming everyone is plotting against her, and stealing her “wig secrets”. She sent me this email let me know she wanted her customers to follow return timelines as per policy but she will not- ( once again looking to screw people over if they make a return) Heather is a disturbed woman (check out her rambling videos one of the worst is one where she rakes over a former employee for quitting titled -something about finally speaking out about Taz. (extremely disturbing, documenting Heather’s narcissistic behavior towards others) I have only email and online experience with Heather. I can provide emails, BBB reports and YouTube videos supporting my statements to be factual.