Big fan! I love this brand, their aesthetic, and quality items!

Bad Return Policy & CS. 15" backpack too small! Purchased the 15" laptop bag and it does NOT hold very much at all. After the laptop, a cord and small adding machine, I could not fit much else at all. (Not water bottle, phone, glasses and a couple snacks - everything I need for a day at work.) It's attractive, but too stiff & thin. Yet, they would NOT let me exchange for a larger product! Since it took over a week to arrive, I did not get the bag in time for my back-to-back spring break trips. (Was so eager to use it, but would've noticed then that it wouldn't work.) By the time I pulled it out to pack it for work, I was outside the exchange window. I haven't used it and, in fact, the plastic wrap is so difficult to get off that it is still wrapped around the zipper pulls. Also will note that I thought it would be white/cream, but it was actually a light brown-ish in color. Still pretty & neutral, but not what I was expecting. UPDATE: After further emailing and review, the company agreed to make an exception with my return. Very smart. I coul ddo a lot more shopping here. Will consider trying the 17" bag.

Great company with high quality bags… Great company with high quality bags and eco conscious. Checks all the boxes in my book. Will definitely be back for more bags in the future!

I love CALPAK I love CALPAK. I have so many of their items and keep coming back. I even have multiples of the same items in different colors. Quality and customer service are amazing. I am constantly stopped in airports and asked where my luggage is from and I tell everyone and can name each item!

DON'T PURCHASE FROM THIS COMPANY DON'T PURCHASE FROM THIS COMPANY. Terrible quality and even more terrible customer service. I bought my mom a backpack for christmas 2023. She uses from this bag from home to work and back using only a laptop and cords. She doesn't even travel with it or take it anywhere. After a few months, the bag strap torn in March. I reached out and they offered to send me a new one because I was still under warranty. We did the swap and a month later it broke again in the same spot. I emailed them again and asked for my money back that I didn't want to keep going back and forth with them given the poor quality of the bag. They told me there was nothing they could do besides send me something for equal or lesser value as I was past the 30 day return window from purchase. I tried to dispute with my credit card, but was also past that timeframe. Don't waste your money!