TERRIBLE EXPERIENCE I used to love Calpak products but after my most recent purchase, I am NEVER buying from them again! I ordered 3 things from them and the package arrived opened, had 1 missing item, and 1 damaged item. The 17-inch Luka laptop backpack had marks on it so I requested a replacement only to be told AFTER I had already mailed back the backpack that the item was out of stock. Yet, the website is still showing the item as available. Customer service has been NO HELP AT ALL. They did not offer any credit back nor have they resolved the issue and it's been nearly 3 weeks. I have been a loyal customer but I am highly disappointed with how they handled this matter.

DON'T PURCHASE FROM THIS COMPANY DON'T PURCHASE FROM THIS COMPANY. Terrible quality and even more terrible customer service. I bought my mom a backpack for christmas 2023. She uses from this bag from home to work and back using only a laptop and cords. She doesn't even travel with it or take it anywhere. After a few months, the bag strap torn in March. I reached out and they offered to send me a new one because I was still under warranty. We did the swap and a month later it broke again in the same spot. I emailed them again and asked for my money back that I didn't want to keep going back and forth with them given the poor quality of the bag. They told me there was nothing they could do besides send me something for equal or lesser value as I was past the 30 day return window from purchase. I tried to dispute with my credit card, but was also past that timeframe. Don't waste your money!

Calpak DOES NOT respond to when you… Calpak DOES NOT respond to when you complete and submit a request via their website. They have no phone number on their site. I requested to purchase wheels for luggage I brought, which the airlines broke. Doesn't matter how the luggage was broken, I just need replacement wheels. Next time I will purchase luggage from a company with a better customer service response. Also, they discontinue their luggage extremely fast.

I love my belt bag so much I got it in… I love my belt bag so much I got it in multiple colors! It is the perfect size, very durable, and stylish - I always get compliments! I bring my belt bag with me everywhere - out, beach, traveling, etc.

Don’t Sleep On Calpak I’ve had nothing but great experiences shopping at Calpak and will always be a fan. When I have questions about their products, the customer support team has always come through. Even with their social media team, they give great recommendations during their IG lives and actually show how product can be used. For me, that’s what got me to order their Luka Belt Bag. It’s now become my favorite product of theirs and I own it in a few colors. Super great quality across the board and holds up over time. Other staples of mine are the Water Bottle Holder, Luka Tote, and the Luka Duffel bag for travel. Cannot recommend these products enough.