The luggage is cheap quality The luggage is cheap quality, damages easily & certainly can't handle long haul trips. My large hard sided suitcase didn't even handle its first long haul trip, with 2 corners collapsed & cracked. I've had to cover the cracks with heavy duty masking tape. I haven't bothered trying to get a refund or replacement - it's clear their company is utter crap & they sell awfully made products. Also note that the zippers are flimsy & that baggage handlers are able to place a pocket knife in the zipper blades to open the bag without detection, then when the knife is removed the blades snap back into each other so you are none the wiser!!

I bought the Luka Duffel in February… I bought the Luka Duffel in February and while it is very nice looking the quality DOES NOT match the price. After 2 flights and putting the bag under the airplane seat it shows wear on the bottom edges. I contacted Calpak and was told this is considered normal wear and tear and not covered under warranty. I have not even had the bag 2 months!!! DO NOT BUY FROM CALPAK! Spend your money elsewhere on a brand that backs their product!

Luka Duffel from Calpak - 5 ⭐️ If you don’t have the Luka duffel I highly recommend you consider it for your travel needs. The Luka duffel by far is the perfect bag for travel. Whether it be used for a weekender bag or a carry on, you can’t go wrong. This could even be a gym bag. Possibilities are endless with calpak Luka! So many colors to choose from and multiple pockets for whatever your needs may be. I also love the wipeable exterior.

Bought their packing cubes for a… Bought their packing cubes for a backpacking trip. Loved the design and made packing very convenient, website was easy to use, and prices were a little high but fair for the quality. Will definitely be using cal pak in the future

Calpak DOES NOT respond to when you… Calpak DOES NOT respond to when you complete and submit a request via their website. They have no phone number on their site. I requested to purchase wheels for luggage I brought, which the airlines broke. Doesn't matter how the luggage was broken, I just need replacement wheels. Next time I will purchase luggage from a company with a better customer service response. Also, they discontinue their luggage extremely fast.