I left a email to the warranty… I left a email to the warranty department regarding stitching coming apart on my Kaya backpack which I bought less than year ago and still have not heard back. It’s been more than 5 business days since (August 1 the warranty inquiry was submitted). I would expect better customer service as these products are not considered cheap. Claudia

Big fan! I love this brand, their aesthetic, and quality items!

I love CALPAK I love CALPAK. I have so many of their items and keep coming back. I even have multiples of the same items in different colors. Quality and customer service are amazing. I am constantly stopped in airports and asked where my luggage is from and I tell everyone and can name each item!

DON'T PURCHASE FROM THIS COMPANY DON'T PURCHASE FROM THIS COMPANY. Terrible quality and even more terrible customer service. I bought my mom a backpack for christmas 2023. She uses from this bag from home to work and back using only a laptop and cords. She doesn't even travel with it or take it anywhere. After a few months, the bag strap torn in March. I reached out and they offered to send me a new one because I was still under warranty. We did the swap and a month later it broke again in the same spot. I emailed them again and asked for my money back that I didn't want to keep going back and forth with them given the poor quality of the bag. They told me there was nothing they could do besides send me something for equal or lesser value as I was past the 30 day return window from purchase. I tried to dispute with my credit card, but was also past that timeframe. Don't waste your money!

Calpak DOES NOT respond to when you… Calpak DOES NOT respond to when you complete and submit a request via their website. They have no phone number on their site. I requested to purchase wheels for luggage I brought, which the airlines broke. Doesn't matter how the luggage was broken, I just need replacement wheels. Next time I will purchase luggage from a company with a better customer service response. Also, they discontinue their luggage extremely fast.