Bad customer service Bad customer service. Product came with a hole. Refused to exchange or refund. Scammy business.

Do not buy from zapaka.co.uk, if you need to exchange I couldn't even rate it 1 star. I needed to return a dress that didn't fit to Zapaka. They have made my life a misery. Firstly, they want photos of your return, then the courier tracking number. Then a month later, after the courier has tried on several times to deliver, they couldn't. No one answers the telephone number that Zapaka gave the courier company to try and contact them. They have fobbed me off on numerous emails and no refund given. Trying to send it back, costs more money than the dress. So if you want to return something, this is not the Company for you to buy off as it has to go back to China.

Ordered a 3X, not a medium! Ordered through Amazon. Ordered a long sleeve 3x shirt. Received a short sleeve medium! Since it was for a costume in a few days, I asked that they correct their mistake quickly by sending the shirt as soon as I initiated the return rather than waiting til they receive it, process it, and get around to sending a replacement. They refused to help in any way - just essentially told me sorry, too bad, so sad.

Measurements Not Accurate… I ordered several items from the Clothing Store Online and first, none of the items have tags on them so if they’re gifts you may want to know that. Second, hoodies were stated to be 30 inches long on the body yet were only 27 inches. Third, the hoodies were supposed to be “Heavy” which they are not in my opinion. However, their customer service is great!

Prompt, fair shipping costs, great prices Clothing Shop is always prompt, the prices are excellent, shipping is VERY reasonable, and we've generally been thrilled with the service. The only reason that the review is not a full 5-stars is that in my most recent order, one garment was dirty - though not permanently stained. The value of the item was ~$9. I contacted customer service inquiring about a refund, or a simple replacement garment. However CS's solution was to ship the dirty garment back, and then send a replacement. That seems like a tremendous amount of shipping cost and carbon footprint for a $9 item. Ultimately, I just washed the crewneck, and moved on. I will continue to order regularly, but this solution simply struck me as odd.