Ordered a 3X, not a medium! Ordered through Amazon. Ordered a long sleeve 3x shirt. Received a short sleeve medium! Since it was for a costume in a few days, I asked that they correct their mistake quickly by sending the shirt as soon as I initiated the return rather than waiting til they receive it, process it, and get around to sending a replacement. They refused to help in any way - just essentially told me sorry, too bad, so sad.

I was shipped someone else’s order… I was shipped someone else’s order entirely, UPS updated the tracking immediately as delivered, however I keep getting them same generic automated response from them saying the carrier hasn’t updated the status yet and they’d have to wait 14 days to re-ship my correct order. Unacceptable. After this experience I realized this was my second attempt from this company to purchase this one item. The first time was on Amazon which was never even shipped!

Prompt, fair shipping costs, great prices Clothing Shop is always prompt, the prices are excellent, shipping is VERY reasonable, and we've generally been thrilled with the service. The only reason that the review is not a full 5-stars is that in my most recent order, one garment was dirty - though not permanently stained. The value of the item was ~$9. I contacted customer service inquiring about a refund, or a simple replacement garment. However CS's solution was to ship the dirty garment back, and then send a replacement. That seems like a tremendous amount of shipping cost and carbon footprint for a $9 item. Ultimately, I just washed the crewneck, and moved on. I will continue to order regularly, but this solution simply struck me as odd.

I’m giving Clothing Shop Online zero… I’m giving Clothing Shop Online zero stars for customer service. It’s terrible. They do not stand behind there clothing items. I received a very dirty Comfort Colors crew sweatshirt. I immediately emailed customer service. I tried washing it off. They were not answering calls and did not answer my email for 3 days. I did try and wash the item because my customer needed the shirt. The stains did not come out. Even though I contacted them with pictures within an hour of delivery they will not replace the item. Do not order from them.

Bad customer service Bad customer service. Product came with a hole. Refused to exchange or refund. Scammy business.