Quality is Superb. Took a chance on Elegatto bracelets after seeing them on social media and Im so glad I did! The designs are sleek and stylish,the quality is superb. shipping was fast and the packaging is nice. Definitely buying more!

This has got to be the worst customer… This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!

Zero star should be the review Zero star should be the review. Extremely bad customer service, their never reply!! Make sure you are looking at the return conditions: once you buy, you cannot send back and get refunded. You MUST buy again. Also, the horseshoe shackle is impossible to close by yourself. The C-clasp is easier but the size you need differs depending the buckle you chose. And if you want to change this, you just pay fees to make any exchange. In short, products are very basics, nothing special and the customer service is horrible, or better said non-existent. Avoid this website site!

I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.

I' am not sure if this store is a scam I' am not sure if this store is a scam. I ordered a bracelet and it said it was shipping out but after a week the post office still hadn't received it. I wrote numerous emails with no response. Then I wrote one last time asking about it and saying I would do a. charge back on my CC card and my order was refunded within the hour. Beware