I' am not sure if this store is a scam I' am not sure if this store is a scam. I ordered a bracelet and it said it was shipping out but after a week the post office still hadn't received it. I wrote numerous emails with no response. Then I wrote one last time asking about it and saying I would do a. charge back on my CC card and my order was refunded within the hour. Beware

Beware ordering from these people Beware ordering from these people. The bracelet I ordered for my husband looks way different from website. It is very thin, and feminine looking. I tried to return for a refund, however they would only offer to replace it with the same bracelet, or give me store credit. I actually don't trust ordering anything else from them, and I certainly don't need another of the same bracelet. Apparently, you're supposed to read all the FAQ's before ordering from them, and then you would know they don't do refunds.

Terrible Exchange Policy and Impossible to fasten Almost impossible to fasten using one hand. On top of that, they have a ludicrous exchange policy. You cannot return for a refund but only to exchange - if they allow it. You have to take a photo of the front of the bracelet, send it in, and if it meets with their approval, they will exchange. This is outrageous. Stay away from this company.

This has got to be the worst customer… This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!

Poor quality not like picture Poor quality not like picture. Unable to return. I was told items that have have scratches or that show they have been worn cannot be returned. I ordered a Pelagus Aegean Blue bracelet. Looked beautiful in pictures however not like the pictures. Do not order as you will be disappointed.