Beware ordering from these people Beware ordering from these people. The bracelet I ordered for my husband looks way different from website. It is very thin, and feminine looking. I tried to return for a refund, however they would only offer to replace it with the same bracelet, or give me store credit. I actually don't trust ordering anything else from them, and I certainly don't need another of the same bracelet. Apparently, you're supposed to read all the FAQ's before ordering from them, and then you would know they don't do refunds.

Photos on website are very flattering Photos on website are very flattering, the bracelets were not great quality and one was completely the wrong size. No help from customer service when you are based in UK. Also locking screw fell off within one week and was lost. I have others (different suppliers) where the screw design means it cannot fall off. They should look into this at the very least. Shame, very disappointed.

Items ordered on 02/12 - Not Delivered Items ordered on 02/12, tracking suggests they were delivered on 12/12, they were not. Not answering emails or Facebook messages. Currently seeking refund from CC

Happy customer I’m amending my initial review. After contacting the company about a poor experience and defective materials, I was pleased to receive a personal response from customer service. I received a replacement bracelet of very good quality. I love their style and my husband is happy!

Very bad quality product As a follow up to the below review, someone from Customer Care did reach out to me after this review and sent a replacement product. This new item seems to be of better quality and is holding up so far. I appreciate them following up and doing something about this issue. Thanks Very bad quality product. Bought a bracelet from them in Dec 2023. Very bad quality locking mechanism. One of the bracelets I bought had very bad quality securing mechanism. The pin came off and I lost it few months ago. Right after I bought it, I found the bracelet. But the secondary pin provided also did not stay in place either. No good response from customer service. I was told that's money down the drain as its been over 30 days.