Photos on website are very flattering Photos on website are very flattering, the bracelets were not great quality and one was completely the wrong size. No help from customer service when you are based in UK. Also locking screw fell off within one week and was lost. I have others (different suppliers) where the screw design means it cannot fall off. They should look into this at the very least. Shame, very disappointed.

Scam I’m a manager at a very successful small business myself and I completely understand the ends and outs, but this place is just unprofessional. Bad customer service can run any business with potential down to the ground. With that being said not only did it seem like I received someone else’s order but I also didn’t get an item that came with the first bracelet. Again I tried to contact customer service but no response. I would like a refund.

I submitted an order in mid-December I submitted an order in mid-December. Since then, no order information has been provided, and there's no response from their email address. DO NOT WASTE YOUR MONEY on this website. I'll be contacting my Credit Card Company to see if I can get a refund. UPDATE - Feb 2: I notified Elegatto that I would be complaining to the local police department - and received a response the same day. Customer Service said that my money would be refunded within a matter of a few days. I received the refund back into my account a few days later. Since then, they have asked me (several times) to update the review - so I've decided to provide additional feedback here. It's disappointing to see that so many people are STILL having the same poor experience that I had. I wonder how many simply write off the cash... resulting in a tidy profit for Elegatto. In addition, several customers speak about their disappointment with the quality of the product received. So, my recommendation is to read the reviews and make up your own mind. If you want my opinion, I think Elegatto does not put the customer first... and I wouldn't consider ever purchasing from their site again.

Honest review and edit ELEGATTO Adding to original my review. Edit jan 2024: My first experience was terrible but after I posted on here, Tina from Elegatto wrote me, apologized and made up for everything they had done, she told me they’re trying to standardize their service and it’s very understandable since they are a small business. She kindly offered me a refund and placed the order for free. I got the bracelets and they look very good, don’t feel cheap and are very nice. Original nov 2023: DONT BUY FROM ELEGATTO, THEY ARE SCAMMERS. I found out about this website on a sponsored post on Instagram and placed an order including two bracelets (around 80 dollars) only to get an email saying it was delivered when it never was. It’s impossible to contact them, I’ve sent emails and nothing. Also tried contacting USPS which is impossible too. It’s such a shame this website scams, this puts other small businesses at risk of us stoping buying from them because we’re afraid we’ll get scammed.

Happy customer I’m amending my initial review. After contacting the company about a poor experience and defective materials, I was pleased to receive a personal response from customer service. I received a replacement bracelet of very good quality. I love their style and my husband is happy!