I ordered a bracelet for my husband I ordered a bracelet for my husband. It arrived in good time but unfortunately is too big despite us measuring the size. I completed the return and exchange details and then received an email to say my request was rejected as I did not choose the option to ship and pay for the item myself. The other option was to get a return label generated which I naturally chose. I have emailed the company 4 times now and received no reply. This is appalling customer service and I now have a wasted birthday present which is useless. Very disappointed and would not recommend buying from this company.

Very bad quality product As a follow up to the below review, someone from Customer Care did reach out to me after this review and sent a replacement product. This new item seems to be of better quality and is holding up so far. I appreciate them following up and doing something about this issue. Thanks Very bad quality product. Bought a bracelet from them in Dec 2023. Very bad quality locking mechanism. One of the bracelets I bought had very bad quality securing mechanism. The pin came off and I lost it few months ago. Right after I bought it, I found the bracelet. But the secondary pin provided also did not stay in place either. No good response from customer service. I was told that's money down the drain as its been over 30 days.

This has got to be the worst customer… This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!

Bad products, no refunds Unclear that they didn't offer refunds. Products are low quality and ugly. Don't waste your time/money.

I bought Alchor nautical bracelet from… I bought Alchor nautical bracelet from Elegatto. It got delivered to me within 2 business days after ordering online. Fits great. Solid hardware. A great match for my Omega Sea Master 300 watch. Thanks. The quality is excellent, and customer service has been great!