This is by far my worst experience of … This is by far my worst experience of customer service. Obstructive, unapologetic and painfully slow. Just needed a replacement black leather strap for a Rollo(All Black model) watch. You would think this would be easy but I've spent 5 frustrating months of emailing trying to purchase a black strap - apparently this is totally impossible for Nixon to provide! The only replacements straps offered were either brown or a red & blue stripe. Well, finally out of frustration I gave in and opted for the brown. Bad decision it's just arrived and is a really unpleasant orange/chestnut colour- unwearable with a black watch. Nixon didn't mention when I paid but in their last email stated that product can't be refunded or exchanged - slightly after the event! Would never buy from this company again.

Best watches and superb customer service. I own 4 Nixon's and they are all awesome. a 51-30 Tide, Corporal SS, Steelcat and the Kylo Ren Star Wars watch. The Kylo Ren I got due to the fact I sent in a very old Nixon for service and they no longer had those parts and gave me a $350 credit to order anything i wanted. I have local repair shops for replacing batteries etc but I always send the watches to Nixon as they make the process so easy. They also have free battery replacement every year i think so sometimes it is free, including shipping... Awesome watches, sharp looking, a little heavy for the larger ones and superb customer service.

Will never purchase another A screw fell out after 2 weeks of wearing it. Notified Nixon and was told they don’t have any replacement screws. My 2 week old watch is now a paperweight and the only thing that got screwed was me!

The standard of watch The standard of watch, battery life, customer service - all poor. THE BIGGEST ISSUE IS BATTERY LIFE - IT USED UP NEARLY 75% OF BATTERY POWER JUST OVERNIGHT WHILST SLEEPING. I think this is my 2nd or 3rd replacement and still having issues with charging points going rusty green - plus the charging points are hot when you put on wrist. Look elsewhere if you want to buy a watch - Suunto or Garmin for waterproof outside stuff.

poor Nixon after sales service. I have had a Nixon watch for 3/4 years works fine until it doesn't ! tried customer service email came back, sorry we receiving heavy traffic try again, or go to the same link which returns you to the same email address, tried the chat bot that was out of action tried calling the phone numbers they do not work. no uk help line no service department even called the distributor for the UK they were not even bothered to offer any help. so my experience of trying to get my wach repaired with Nixon is a disaster stressful i think i will go back to Cassio at least they have a working customer service/repair offering.