This is by far my worst experience of … This is by far my worst experience of customer service. Obstructive, unapologetic and painfully slow. Just needed a replacement black leather strap for a Rollo(All Black model) watch. You would think this would be easy but I've spent 5 frustrating months of emailing trying to purchase a black strap - apparently this is totally impossible for Nixon to provide! The only replacements straps offered were either brown or a red & blue stripe. Well, finally out of frustration I gave in and opted for the brown. Bad decision it's just arrived and is a really unpleasant orange/chestnut colour- unwearable with a black watch. Nixon didn't mention when I paid but in their last email stated that product can't be refunded or exchanged - slightly after the event! Would never buy from this company again.

Nixon Watches aftermarket service .Over the years Nixon has provided me with the best "the best" customer service and aftermarket service in all of my time in retail.I am sincerely grateful and will only buy Nixon watches and accessories from here on in. Quality, honesty and an awesome product. Great brand!

The standard of watch The standard of watch, battery life, customer service - all poor. THE BIGGEST ISSUE IS BATTERY LIFE - IT USED UP NEARLY 75% OF BATTERY POWER JUST OVERNIGHT WHILST SLEEPING. I think this is my 2nd or 3rd replacement and still having issues with charging points going rusty green - plus the charging points are hot when you put on wrist. Look elsewhere if you want to buy a watch - Suunto or Garmin for waterproof outside stuff.

Can't see the hands The hands on The Sentry are hollow, sort of like wire frames, not solid. So it's almost impossible to see them (so to see where they are pointing). In bright daylight or bright artificial light, you have to move your arm/wrist around until the light catches the thin-framed hands. In low light, fine. So think carefully, if you want to tell the time instantly, you won't be able to most of the (bright) time. All but renders the watch useless, or at best very frustrating. Silly design.

Great quality belt! Great quality belt, arrived well-packaged too!