Contact us...but we won't help... So made an error as I checked out and emailed and called straight away. No way to amend orders online. They won't let you amend or cancel orders even before they have been shipped. Rude customer service person told me I couldn't speak to his manager (who strangely changed from male to female during the conversation) and I just cannot believe they think sending an item which is unwanted, only to have it sent back, is better for customers or the environment. Shame on you Nixon. Sort out your systems to allow changes before delivery. It's shambolic.

Can't see the hands The hands on The Sentry are hollow, sort of like wire frames, not solid. So it's almost impossible to see them (so to see where they are pointing). In bright daylight or bright artificial light, you have to move your arm/wrist around until the light catches the thin-framed hands. In low light, fine. So think carefully, if you want to tell the time instantly, you won't be able to most of the (bright) time. All but renders the watch useless, or at best very frustrating. Silly design.

poor Nixon after sales service. I have had a Nixon watch for 3/4 years works fine until it doesn't ! tried customer service email came back, sorry we receiving heavy traffic try again, or go to the same link which returns you to the same email address, tried the chat bot that was out of action tried calling the phone numbers they do not work. no uk help line no service department even called the distributor for the UK they were not even bothered to offer any help. so my experience of trying to get my wach repaired with Nixon is a disaster stressful i think i will go back to Cassio at least they have a working customer service/repair offering.

Worst Service Center in The World I have a Sentry Chrono, unfortunately, the battery lasts less than a year. I sent it over to Nixon as they offer battery replacement and reseal service, so the watch stays waterproof. Almost two months later I don't hear anything from them. I emailed, no answer. So I called, and they returned my watch, without changing the battery. I received no email, nor any sort of communication, that tells me how or when they will refund my money. What a waste of time. Can I sue them for their inability to service a paid customer?

The standard of watch The standard of watch, battery life, customer service - all poor. THE BIGGEST ISSUE IS BATTERY LIFE - IT USED UP NEARLY 75% OF BATTERY POWER JUST OVERNIGHT WHILST SLEEPING. I think this is my 2nd or 3rd replacement and still having issues with charging points going rusty green - plus the charging points are hot when you put on wrist. Look elsewhere if you want to buy a watch - Suunto or Garmin for waterproof outside stuff.