Profits > the lives of those supporting their business Really disappointed Need Supply decided, in the midst of the COVID-19 pandemic to stop including a return shipping with their online orders. In a time when people need to self isolate to protect lives and the integrity of our healthcare system, they have audacity of expecting customers who simply supporting their business to line up at the post office to get return labels to save a few bucks?! Profits>the lives of those supporting your business. Really poor form Need Supply. 👎👎👎

At the end of a nearly three month long… At the end of a nearly three month long saga, I FINALLY got refunded for my return. I will spare everyone the details but let’s just say that the customer service leaves something to be desired. The “processing” of a return does not take two months. It just doesn’t. I’ve worked in small independent retail shops handling large volumes and we never took that long to do ANYTHING, much less refund a returned item in perfect condition with its receipt, original packaging and tags. I was appalled and will never order from Need Supply again.

The company misrepresented the sizing… The company misrepresented the sizing of a $120 pair of shoes on their web site. When the shoes arrived and were marked differently and consequently did not fit, they refused to accept a return.

No issues I wanted to write a review for Need Supply Co because before ordering from them I read these reviews, and they made me a little concerned. I ordered some specialty Converse from them despite the reviews. The order shipped and arrived within a week. The Item that I ordered was in excellent condition. Everything was as expected.

Waste of time Horrible customer service. Tried to order the same thing several times and it kept getting “flagged for fraud.” Customer service agent “Owen” was absolutely unhelpful. Couldn’t offer any solutions, didn’t even try and wouldn’t respond after like two messages. No one else was available for help suspiciously enough. Waste of time, will definitely not be ordering from here ever. And will be telling everyone I know as well. Wow but after reading all of these reviews I’m actually grateful that my charges were canceled. Clearly they are just an all around unreliable company. Dodged a bullet!!