What a bad experience What a bad experience. So I ordered my products a week ago, immediately got charged, then never got my shipping confirmation. In the email that I received, it said my items would be shipped in 1 business day, which would have been the next day. Then, after doing so I contacted them 5 days later, and never got a response. However, this morning, they cancelled one of my items, said it was out of stock, then shipped my other item. I called them, and they weren't in the least bit helpful or courteous. It's too bad because they are a referral from a major affiliate who I am going to reach out to and share my terrible experience with. Honesty is the best policy, and I'm just telling you my experience.

Waste of time Horrible customer service. Tried to order the same thing several times and it kept getting “flagged for fraud.” Customer service agent “Owen” was absolutely unhelpful. Couldn’t offer any solutions, didn’t even try and wouldn’t respond after like two messages. No one else was available for help suspiciously enough. Waste of time, will definitely not be ordering from here ever. And will be telling everyone I know as well. Wow but after reading all of these reviews I’m actually grateful that my charges were canceled. Clearly they are just an all around unreliable company. Dodged a bullet!!

At the end of a nearly three month long… At the end of a nearly three month long saga, I FINALLY got refunded for my return. I will spare everyone the details but let’s just say that the customer service leaves something to be desired. The “processing” of a return does not take two months. It just doesn’t. I’ve worked in small independent retail shops handling large volumes and we never took that long to do ANYTHING, much less refund a returned item in perfect condition with its receipt, original packaging and tags. I was appalled and will never order from Need Supply again.

I really don't understand the bad… I really don't understand the bad reviews. My husband purchased a dress and I'm really happy with the style and fit overall. The shipping was pretty fast. I'm removing one star because I emailed customer service and never received a response. Overall it was a great experience and would definitely buy from them again.

No issues I wanted to write a review for Need Supply Co because before ordering from them I read these reviews, and they made me a little concerned. I ordered some specialty Converse from them despite the reviews. The order shipped and arrived within a week. The Item that I ordered was in excellent condition. Everything was as expected.