Profits > the lives of those supporting their business Really disappointed Need Supply decided, in the midst of the COVID-19 pandemic to stop including a return shipping with their online orders. In a time when people need to self isolate to protect lives and the integrity of our healthcare system, they have audacity of expecting customers who simply supporting their business to line up at the post office to get return labels to save a few bucks?! Profits>the lives of those supporting your business. Really poor form Need Supply. 👎👎👎

Please stay away from this company, dishonest people Please stay away from this company, please. I purchased a pair of chuck Taylors from them, which was half a size big. The person who I purchased it for did not even try it because he was abroad, just asked me on the phone to change it for a smaller size, which I did. I sent the shoes in its original box, in untouched pristine condition, and waited for my refund. Instead, this company sent the shoes back to me stating that they could not honor the return, because it is not in original box and not in unused condition. This is pure lie and dishonesty. I wish I could post the pictures of the shoes in its original box, even the original tie of the laces are not touched. They will tell every lie to you not to honor the return of their own merchandise, even if you have already purchased the correct size from them. They should not be in this business at all. I wish there were an option for 0 stars or negative stars.

No issues I wanted to write a review for Need Supply Co because before ordering from them I read these reviews, and they made me a little concerned. I ordered some specialty Converse from them despite the reviews. The order shipped and arrived within a week. The Item that I ordered was in excellent condition. Everything was as expected.

I wish I could give them zero stars I wish I could give them zero stars. They have the worst, most inflexible customer service. They are NOT a good company. They don’t actually care about their customers. Obviously a cute collection of clothes and designers, but not worth supporting this company. I would rather support true small businesses who care about their customers.

Avoid them like the plague Avoid them like the plague! When my order arrived they had obviously sent the wrong size. When I contacted them, they expected me to pay for the return costs (which were about 50% of the cost of the shoes). Beware! Their so-called Return Policy puts the entire burden on YOU even when the screwup was their fault. When I contacted them regarding their providing shipping costs for the return due to their error, to no surprise, communication stopped. Be warned.