Used to be great I ordered masks from them last year and was great. My gf did as well and it was amazing. I ordered masks in July 27th still haven’t received anything. This is especially frustrating since it said they were in stock. I paid for two day shipping and I’m still here without any masks. Truly frustrating customer service but no notification or follow up regarding delays considering product was “in stock”….

Save your time and just report them as fraudulent to you credit card company! Ordered masks on 8/9, product page said masks were "in stock" and ships in 5-7 days. After trying to reach out to support a few days later they said they reserved the right for it to be 10-15 business days. I'm at a loss, and will be reporting them to my credit card vendor as fraudulent Friday morning. For those also at a loss for what to do, their CEO appears to be very focused on being a speaker at a high profile tech conference called SXSW. Feel free to google "Umaimah Mendhro Panel Picker" and down vote her panel's selection to send a message that her company has been anything but "RESILIENT". Oh, and BTW, IF Vida responds to this it will be a pasted message that basically says all the same things under every other comment here.

Scam Outfit - Beware This company is run by con artists. After taking your order and money, and despite paying for expedited overnight shipping, my order of masks have not arrived. It has now been 2 weeks since my order. Customer support gives canned responses when contacted, citing shipping delays with USPS. That is completely inaccurate as I have received many other orders from other companies via USPS in a timely fashion.

Shady !!! Stay away !!!! Trying to return my item the Dyson hair wrap wand literally the day after I bought it and they have not responded once . Used the email they give out and Facebook and nothing . I would not buy from these guys stay away . I’m looking into now legally as I have no choice . Do not buy from them they don’t reply or take any notice and there is no way to contact them only that Email address on their website . Shady shady !!! I’m three weeks trying !!!!

Comfort and Safety with VIDA masks The Vida masks are comfortable and the filters and pocket add another level of safety. The nose guard and bands offer a secure fit to block out air leaks around the perimeter of the masks. They hold up to numerous washings. Comfort, Safety, Affordability - VIDA Excels!