Unacceptable service I ordered gel nail polish and a lamp about 3 weeks ago. Even paid for extra shipping so I could track my order. I got a confirmation of payment but after talking to an agent last week my order hasnt been shipped. Another customer agent wrote an email saying what I had paid for was all out of stock. I have asked for a full refund because I don't trust picking something else will work, since then I haven't gotten any response from these guys. Its so upsetting to pay all that money for something that isn't going to come. Bornpretty is a scam! I would advise anyone not to get anything here, these people won't even reply to your emails.

Lies about shipping within 24 hours I read all these reviews after placing an order a week ago (I wish I read these reviews first). Order still hasn't shipped yet. I asked customer service to give them a chance, and they say: "Very sorry to ship your order late because some items of your order were out of stock, we should contact you about this situation earlier, but there are too many orders, hope you can understand." Save yourself the trouble, and go order off Amazon or something :)

Nonexistent customer service, never received items I ordered my nail supplies on October 7th, and I haven’t received it. I contacted customer service, IG page, etc. I never received an answer; what happened to my ordered merchandise, Because of this I have to assume your company is a scam and I opened a claim with PayPal! I want my money back!

For anyone having problems with their… For anyone having problems with their tracking number seemingly not existing I figured out a solution. You need to search “Airmail Paravion Tracking” on google. You will find a site called track-chinapost.com If you input your tracking number there it will show you your package. Hope this helps.

Great products at great prices! I love getting polishes from Born Pretty. Their magnetic polishes - whether regular or gel - always give a magnificent result. I can almost always find something on sale I must get! It's a treasure trove of interesting and different products that you can't find anywhere else. And if you check the US warehouse option shipping will be much faster. Love it!