Appalling customer service Appalling customer service Keep getting told to wait days and days foe my order to arrive Ordered 20th November 2020 and still nothing has been received. Told to wait an extra week Demanded a refund, but they won't issue one. Appalling service will not order again, DO NOT RECOMMEND OR USE

Be careful... I placed an order almost a month ago, there is no info at all. The tracking number it looks doesn't exist. The chat of the customer service is saying all the time you will receive an email but the email never came. I can't believe it such a bad service... i have the feeling I was scamed 😤

If there was an option for 0 stars it… If there was an option for 0 stars it would be a 0. If you look on the website itself the 800 number is short one number and if you call the 900 number it’s no longer in service. I put in the order on Sept 14th and now it’s Oct 3rd and still no email with a tracking number. The contact info for is two different addresses. One is a run of the mill address that leads to nowhere and the other I’m waiting to see IF there is a response. I can see the 5 star ratings are not genuine, but that’s just an opinion under present circumstances.

Never going to order again Honestly i expected more from a website with such good reviews. Not just didn't the tracking - i paid extra for - not work, but also didn't anything arrive after almost a month. Since i can't track my order in any way, like it's supposed, i can't find out where my order got stuck or what might happened. I'm upset.

Unacceptable service I ordered gel nail polish and a lamp about 3 weeks ago. Even paid for extra shipping so I could track my order. I got a confirmation of payment but after talking to an agent last week my order hasnt been shipped. Another customer agent wrote an email saying what I had paid for was all out of stock. I have asked for a full refund because I don't trust picking something else will work, since then I haven't gotten any response from these guys. Its so upsetting to pay all that money for something that isn't going to come. Bornpretty is a scam! I would advise anyone not to get anything here, these people won't even reply to your emails.