2 out of 3 orders gone bad I've ordered a few times, luckily small orders. My first order I received damaged, they took forever to reply to my ticket and resend it. Second order there were no issues. Third order, one year later I still haven't received it. After around 10 weeks I started asking them where it was, they kept asking me to wait another week, this carried on for quite some time. I had to go through paypal to request a refund and I didn't even get a full refund.

my order was place on 4/9/20 my order was place on 4/9/20 - still not received my order - emailed to customer service who responded with it has shipped and it could take up to 40 days. once the 40 day mark came and gone, I have email every day with the day count of how long it has been since order was placed, To date I have not heard anything back from them. Will not be using the again!

Never going to order again Honestly i expected more from a website with such good reviews. Not just didn't the tracking - i paid extra for - not work, but also didn't anything arrive after almost a month. Since i can't track my order in any way, like it's supposed, i can't find out where my order got stuck or what might happened. I'm upset.

Currently still no answer from last… Currently still no answer from last weeks email. False advertising on amazon 4-5 delivery (purchased end November), once order placed it flags up December 28th for delivery. It’s this companies intention to take people’s money and not delivery with the 4-5 days they state online - duping people out of money. Next stop is trading standards.

Unacceptable service I ordered gel nail polish and a lamp about 3 weeks ago. Even paid for extra shipping so I could track my order. I got a confirmation of payment but after talking to an agent last week my order hasnt been shipped. Another customer agent wrote an email saying what I had paid for was all out of stock. I have asked for a full refund because I don't trust picking something else will work, since then I haven't gotten any response from these guys. Its so upsetting to pay all that money for something that isn't going to come. Bornpretty is a scam! I would advise anyone not to get anything here, these people won't even reply to your emails.