2 out of 3 orders gone bad I've ordered a few times, luckily small orders. My first order I received damaged, they took forever to reply to my ticket and resend it. Second order there were no issues. Third order, one year later I still haven't received it. After around 10 weeks I started asking them where it was, they kept asking me to wait another week, this carried on for quite some time. I had to go through paypal to request a refund and I didn't even get a full refund.

Nonexistent customer service, never received items I ordered my nail supplies on October 7th, and I haven’t received it. I contacted customer service, IG page, etc. I never received an answer; what happened to my ordered merchandise, Because of this I have to assume your company is a scam and I opened a claim with PayPal! I want my money back!

Frustrated My daughter in law wanted a product. "Free shipping worldwide" Went thru' ordering process.$40 shipping for a $10 product! Our sister in U.S. tried. Site atrocious and she gave up after many tries at buying product. Disappointed daughter in law. Hacked off family in UK AND US.

Never going to order again Honestly i expected more from a website with such good reviews. Not just didn't the tracking - i paid extra for - not work, but also didn't anything arrive after almost a month. Since i can't track my order in any way, like it's supposed, i can't find out where my order got stuck or what might happened. I'm upset.

If there was an option for 0 stars it… If there was an option for 0 stars it would be a 0. If you look on the website itself the 800 number is short one number and if you call the 900 number it’s no longer in service. I put in the order on Sept 14th and now it’s Oct 3rd and still no email with a tracking number. The contact info for is two different addresses. One is a run of the mill address that leads to nowhere and the other I’m waiting to see IF there is a response. I can see the 5 star ratings are not genuine, but that’s just an opinion under present circumstances.