Unacceptable service I ordered gel nail polish and a lamp about 3 weeks ago. Even paid for extra shipping so I could track my order. I got a confirmation of payment but after talking to an agent last week my order hasnt been shipped. Another customer agent wrote an email saying what I had paid for was all out of stock. I have asked for a full refund because I don't trust picking something else will work, since then I haven't gotten any response from these guys. Its so upsetting to pay all that money for something that isn't going to come. Bornpretty is a scam! I would advise anyone not to get anything here, these people won't even reply to your emails.

I’m sick to my stomach I’m sick to my stomach. I ordered from born pretty before, and despite the horrendously slow shipping, it’s been good. But I placed an order in APRIL, and it never showed, opened a ticket, they said they’d resend the order (a month ago), still nothing, and now their site “doesn’t exist”...... I spent $50 and now I can’t even dispute a refund cause there’s no way to contact them.. LIVID!!!!!!!! **Update: the site is now back online, so that’s a relief.. perhaps I panicked too soon. Still hoping to receive my order within the next couple weeks. *fingers crossed

Lies about shipping within 24 hours I read all these reviews after placing an order a week ago (I wish I read these reviews first). Order still hasn't shipped yet. I asked customer service to give them a chance, and they say: "Very sorry to ship your order late because some items of your order were out of stock, we should contact you about this situation earlier, but there are too many orders, hope you can understand." Save yourself the trouble, and go order off Amazon or something :)

my order was place on 4/9/20 my order was place on 4/9/20 - still not received my order - emailed to customer service who responded with it has shipped and it could take up to 40 days. once the 40 day mark came and gone, I have email every day with the day count of how long it has been since order was placed, To date I have not heard anything back from them. Will not be using the again!

Scammed out of my money! I highly suggest that no one spends their hard-earned money on this website. I feel ridiculous... I read the reviews and saw how many people were ripped off, but I bought some things because they were super cheap compared to other websites. Anyways, they shipped no earlier than 2 weeks later (24 hour shipping is a lie). And my package NEVER ARRIVED. It has been over 3 MONTHS LATER.... when replying to my complaint, they just ask me to wait longer. They don't offer refunds or ship missing items. To sum up... ORDER FROM SOMEWHERE MORE RELIABLE, OR YOU COULD END UP GETTING NOTHING IN THE END