horrible quality horrible quality. bad zippers, plastic table/shelf on handle looks like a weak child could break it on accident. Not much perk beyond it folding up small to store before you take it out on it's first trip, where I expect it would likely fall apart before you make it home. When attempting to return after seeing the poor build quality we discovered they require you pay for your own shipping to send it back. Kind of a shady business tactic that only proved they don't care much for quality or customer experience. Their priority is making money and keeping it. They bank on the fact you wont be willing to pay to ship it back. Not a fan at all. Do not buy this product.

WASTE OF MONEY! Bought this case for my son to take to Europe. He used it as a carry on and when he got to his first destination the zipper tore off at the corner. The completely zipped zipper! He was forced to buy a new case to use for the rest of his trip. Needless to say he had to lug the Barracuda through three countries just to get it home. Contacted customer service, which you can only do through email, and I have not had a response. It has been two months. I regret wasting my money on this case. DON'T WASTE YOUR MONEY.

As promised! I am very happy with my Barracuda! It meets almost all of my expectations. The tracking unit could have been explained better before placing an order. Learning the limitations, I may rely on another product. Otherwise it is beautiful. I do hope it will hold up with extended use.

Premium Price but Lots of Compromises in End Result I paid a premium price to get something worth for several years, only to realize that the end product had made too many compromises: 1. the quality of wheels were bad and made a lot of noises on pathways. My existing Muji luggage case made smaller noise and Muji only cost me one-third of the price tag; 2. no side handle, so if I put it on top cabin of trains, I have to turn it 90 degrees before I can get to the handle; 3. battery pack place is a joke. I know that you may have to consider air safety control and hence made it a power bank, but the way to open and use it simply does not match what was described in the Kickstarter campaign; 4. the worst part: it does not stand up straight, and instead it got a 10-degree of inclination, and it means if I put something a little large on top, like a laptop backpack, then it will simply fall over as a whole. Sorry for this bad review but I simply have no reason to be happy at all, now I have to buy another luggage case so as to replace it.

THE WORST OF THE WORSTP Bought the case. Really a piece of junk. To return one needs a return authorisation. I’ve answered the same questions 3X. Totally unprofessional and annoying. DO NOT DO BUSINESS. THEY SUCK