Really disappointing bag with too many issues I received this as a gift and knew about the company from its Kickstarter days. I wanted to like the luggage, but it is a really big disappointment. Here are primary issues: 1. The bag just doesn't have much usable space - the large handle and battery pack both take a lot of space up inside. The bag fits considerably less than my other 2 rollaboards. 2. The tray is useless - first, it is way too difficult to unzip and get out of the handle and once you do, it is so small, I could not imagine actually putting a laptop on it. Total gimmick. 3. Overall cheap build that makes me wonder how long it will last., Zippers, interior clasps, handle... The idea of "smart luggage" is interesting, but save your money and go get something else. You can get a good quality bag for half this cost and add on a portable battery - you will have the same functionality with more space and better longevity.

horrible quality horrible quality. bad zippers, plastic table/shelf on handle looks like a weak child could break it on accident. Not much perk beyond it folding up small to store before you take it out on it's first trip, where I expect it would likely fall apart before you make it home. When attempting to return after seeing the poor build quality we discovered they require you pay for your own shipping to send it back. Kind of a shady business tactic that only proved they don't care much for quality or customer experience. Their priority is making money and keeping it. They bank on the fact you wont be willing to pay to ship it back. Not a fan at all. Do not buy this product.

Not as good as expected 1. Overall too heavy 2. Zipper is not very smooth. 3. Bag tilts forward when fully loaded 4. Zipper design of the handle is poor. Difficult to re-zip. Look cheap too. 5. Difficult to unlock the round handle to change angle.

High Price for Terrible Quality I fell for the reviews of this product on its own website like I'm sure many others did. It looked like the coolest new suitcase to hit the market with all the extra features (the collapsibility was what really sold me because I live in a small house and saving that room was huge). It turns out, they must only post the best reviews they select on their website from sponsors of theirs, because as you can see by the reviews on here and on Amazon, it does not live up to the hype. I don't enjoy when companies are dishonest like this first of all. To add; My zipper has already separated from the fabric in two parts so I don't expect it to last much longer. The zipper also has peeled apart in one spot and will not zip correctly anymore. The balance of the suitcase is terrible and if you load it with a normal weekend pack, it will constantly fall over forward. I found the extra features like the battery pack and the tray table useless because the plastic is so cheap and fitted so tightly that you can barely even get into these compartments unless you use a knife or something to that effect. It also is much smaller than other carryons that I have had. Overall please just save your money and skip the disappointment, I felt enough of it for everyone else!

Wanted to love it but didn't Wanted to love it- after all, it has a battery charger and laptop tray- perfect! But, the frills mean nothing if it isn't constructed well. Handle wouldn't go down first trip out. Second trip out, the zipper broke. Not worth the money at this point until they fix the table stakes items for frequent travelers. Customer service was poor- submitted request and never got a response. No number to call - only email. I would say go above and beyond if you want raving fans. We realize that it's a start up but then work to fix the problems.