WASTE OF MONEY! Bought this case for my son to take to Europe. He used it as a carry on and when he got to his first destination the zipper tore off at the corner. The completely zipped zipper! He was forced to buy a new case to use for the rest of his trip. Needless to say he had to lug the Barracuda through three countries just to get it home. Contacted customer service, which you can only do through email, and I have not had a response. It has been two months. I regret wasting my money on this case. DON'T WASTE YOUR MONEY.

Product never shipped and no refund… Product never shipped and no refund provided. Really disappointed with Indigogo on this one.

Wanted to love it but didn't Wanted to love it- after all, it has a battery charger and laptop tray- perfect! But, the frills mean nothing if it isn't constructed well. Handle wouldn't go down first trip out. Second trip out, the zipper broke. Not worth the money at this point until they fix the table stakes items for frequent travelers. Customer service was poor- submitted request and never got a response. No number to call - only email. I would say go above and beyond if you want raving fans. We realize that it's a start up but then work to fix the problems.

Premium Price but Lots of Compromises in End Result I paid a premium price to get something worth for several years, only to realize that the end product had made too many compromises: 1. the quality of wheels were bad and made a lot of noises on pathways. My existing Muji luggage case made smaller noise and Muji only cost me one-third of the price tag; 2. no side handle, so if I put it on top cabin of trains, I have to turn it 90 degrees before I can get to the handle; 3. battery pack place is a joke. I know that you may have to consider air safety control and hence made it a power bank, but the way to open and use it simply does not match what was described in the Kickstarter campaign; 4. the worst part: it does not stand up straight, and instead it got a 10-degree of inclination, and it means if I put something a little large on top, like a laptop backpack, then it will simply fall over as a whole. Sorry for this bad review but I simply have no reason to be happy at all, now I have to buy another luggage case so as to replace it.

Horrible customer service Horrible customer service. Will not reply after 4 emails to try and get zipper fixed. 3 weeks and counting. Bags will break, it is my expectations that someone has customer service to facilitate their 5 year warranty.