more disappointing than my ex-wife I purchased two of these during the funding phase, one for me and one for my father who travels a lot. We waited almost 8 months to get them, after most of my annual travel was done. My father got his finally and I mine and they sat for sometime as neither of us was traveling. Finally i had a chance and I took it on a day trip from Denver to LA where I flew out and back the same day, and i was not impressed with a lot of the features I was promised The handle is very annoying to use, having to push the button to swivel it doesn't function the same as was originally advertised, usually i'm constantly holding the button to get it to swivel and roll behind me comfortably but then my thumb hurts after awhile, and the button itself is tricky to operate sometimes, my wife could never figure it out. and unless you know the magic tap, the handle is almost impossible to put down. The bag is constantly catching on its side or Tipping i'd lend due to the center of gravity and the pivot point and the short prop on the bottom, the wheels feel cheap and tons of friction on the axle not the way I'd expect a 'luxury' bag to feel. the velcro over the 'charging port' always catches when sliding the bag in and out of the trunk or over head compartments not to mention how unsightly that is on the side. And the 'collapsible' nature of the bag which was the main selling point is a joke compared to what was originally promised, I think it collapses an additional 2 inches? The tabs that lock it in place are cheap and constantly come out when I'm trying to put it together or disassemble it. And as easily as they pop out and how integral they are to the function of the bag, if you loose one, you now have a worthless lump of fabric, can't even function as a paper weight. I finally had a chance to use it when I traveled for my wedding across country and immediately from there to my honeymoon out of the US. This was very disappointing. After pulling it out of its bag, I pulled the slot open to charge the battery pack.. and the whole unit fell out as soon as i undid the velcro, you can see where it was just GLUED to the inside, and the glue wasn't holding it anymore, so that feature because useless and I ended up just stuffing the battery pack in my backpack next to the other charger I bought at Bestbuy for 20$. Then After traveling across country we were repacking to fly out of country and one of the zippers broke. The zippers themselves feel cheep and flimsy constantly catching as you zip them, i've had better zippers on McDonalds toys. I have luggage of the same size that I paid a fraction of the price for this that hold up better, have similar features and out perform this. all the neat features you can easily add, battery pack, scale, tracker.. etc. at probably a fraction of the price, non of these are 'integrated' as was originally promised. I won't even get started on the 'laptop tray' which is just a pure joke.. that is neither convenient or functional, the zipper hold it in is a constant fight.. the tray looks like some scrap plastic laying around from the shop floor, and the integrity of it is questionable. stay away from this product. i'm currently trying to get intouch with customer service/support but enough reviews have made me less than hopeful.

Top notch customer service!!! I inquired about my order and was pleasantly surprised by the immediate response and going out of the way to have the bag ship before my next trip. I'm super excited that the new luggage is on its way thanks to Barracuda and will send a follow up review on the bag itself. Thanks again for the responsiveness Barracuda!! Linda Update - I received my luggage as promised and love the look and functionality. Thanks to the entire team at Barracuda. Great product and even better customer service!

Customer Service I just ordered my first bag with Barracuda. Initially I ran into some problems with the payment system however when I emailed the support line, I spoke with Paul who helped identify and rectify the issue. Finally, the order has been placed and I look forward to receiving my new bag. The customer service received by Paul was quick, efficient, professional and friendly. It has been a pleasure. Thanks Barracuda.

horrible quality horrible quality. bad zippers, plastic table/shelf on handle looks like a weak child could break it on accident. Not much perk beyond it folding up small to store before you take it out on it's first trip, where I expect it would likely fall apart before you make it home. When attempting to return after seeing the poor build quality we discovered they require you pay for your own shipping to send it back. Kind of a shady business tactic that only proved they don't care much for quality or customer experience. Their priority is making money and keeping it. They bank on the fact you wont be willing to pay to ship it back. Not a fan at all. Do not buy this product.

21st Century Luggage Super ambitious product germinated from a kickstarter campaign. I see some weakness with it - zipper on main compartment is not smooth, quality of the teeth mediocre - but overall, for a first-launch product (compared to the big boys in the industry that have had years of testing), the Barracuda team has done exceptionally well.. delivering a product with bells and whistles (collapsable, charger, tracker) that are indeed a beautiful and refreshing thing. I'm sure the company will smooth it out over time. I was reassured by the Chief Design Officer, Boban... "We do offer a 5 year warranty and if the zipper, or anything else, ever fail on you please do let us know and we will be happy to get that fixed/replaced."