Be aware of the extra charges Shopbop offers a good selection of nice brands with well-described items... But... As a customer ordering from the US to Europe, I've found that they need to be more transparent about the potential extra charges that may occur. Despite finding a clothing item on sale, I've ended up paying more than the full price due to additional fees. It would greatly benefit customers if the company provided clearer information about these charges upfront... Imagine what i could have paid if i /potentially/ had to return the items... Oh my...

Do not buy from Canada Do not buy from Canada. I should have read the reviews before dealing with this company. They advertise free shipping and returns to Canada. Be aware they DO NOT refund the duties, so if you have to return anything you’ll be out that charge. This is not clear in the website and advertising free returns is false advertising, I won’t be using them again.

Perfect Shipping service to Mexico I shopped for a Jacket on Dec 26th to ship to Mexico and got it by Jan 4th with no incidents, everything was perfect, and I loved the product and the service overall. I didn't need to contact them, make any returns, etc. so I can't review based on those needs.

I've been a customer for years and was… I've been a customer for years and was genuinely happy until last month. I ordered a dress and instead I was sent a sarong. As I was travelling for work I shipped by Aramex not DHL expecting a full refund. They have charged me $85 dollars for DHL returns (a service I did not use). Also a refund of $27.60 for the import fees please as it's your mistake. Hopefully this is a one off but not happy.

SCAM? SCAM? I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.