Ordered items in December 2023 Ordered items in December 2023. Returned all items from the order within days of getting them due to quality being subpar. Received confirmation from shopbop of my return and refund on 12/15/23...on 2/13/24...62 days later they claim one item wasn't returned and charged my card back for that item that was returned. Customer service has not been helpful other than shedding light on their IMO sketchy policy of how they handle returns- they refund you upon initial receipt but then it can take 30-60 days for your item to go to another warehouse for "final processing"...aka they can loose your items or not scan them, etc in an additional 30-60 days after they have been returned by the customer but then charge the customer back...cool cool. I will never shop with them again, terrible customer service and all of their product is available on other main street sites with better customer service

Awful, Awful Customer Service Awful, Awful customer service. I made a large purchase through ShopBop last week. I received my package and more than half of my merchandise is missing. When I filed a claim with ShopBop, it was denied and I could only be refunded if the merchandise was returned. They will not speak to me on the phone, this is all through email. I refuse to pay for clothing that I did not receive, but there is no one to speak to about this or to escalate. I will never buy from them again, and I will be sure to make my experience known to friends.

Bad feeling - resolved It's my first time with shopbop. I ordered a pair of pants almost one week ago. The parcel was sent with UPS. Since yesterday while tracking my package it says: "Delay: Emergency Situation or Severe Weather, Istanbul, Turkey" . This seems very strange to me and my feeling is I won't get my package... Also, I have tried 100 times to unsubscribe from their mails, it does not work and I keep receiving them. Bad feeling overall.... A few days later, after having sent this review, my package arrived. So no bad feeling in retrospect... They also stopped the mails finally...

I ordered perfume from this company and… I ordered perfume from this company and it's a scam I ordered in December and I haven't received anything I keep contacting them for a refund or proof of delivery still nothing. So please don't buy anything from this site it's a scam it says it is a trusted site it's not

First time ordering at shopbop First time ordering at shopbop. Account got locked for absolutely no reason like a lot of people reviewing in here. My card got charged and it’s been two weeks with no refund for Order Number: 126120364. Reached out and was told to wait 5 business days when it’s been over 5 business days. I just want the item or refund. It’s not that hard. Do not recommend ever ordering from shopbop. Their service is disgusting