One star is too high One star is too high. Ordered aftershave supposedly from perfume shop only to find was being delivered from China. Not delivered and emails being rejected when I’ve chased up. Absolute scam and will pursue refund via credit card.

I've been a customer for years and was… I've been a customer for years and was genuinely happy until last month. I ordered a dress and instead I was sent a sarong. As I was travelling for work I shipped by Aramex not DHL expecting a full refund. They have charged me $85 dollars for DHL returns (a service I did not use). Also a refund of $27.60 for the import fees please as it's your mistake. Hopefully this is a one off but not happy.

Poor customer service!!!! I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.

SCAM? SCAM? I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.

5 Star service!!!! Sorry to those that did not receive the experience I have! Tbh, I’m shocked that there are so many negative reviews! I am delighted with how quick my dress arrived! I ordered the dress on Saturday early hours in the morning and it arrived Tuesday with free delivery- I might add! I got the dress I have been searching high and low for, for ages!!!! Service received was great and the dress is just so beautiful! I would definitely shop here again!