Toni Clay
GBOne star is too high One star is too high. Ordered aftershave supposedly from perfume shop only to find was being delivered from China. Not delivered and emails being rejected when I’ve chased up. Absolute scam and will pursue refund via credit card.
Mya
GBNo email for cancellation on order My account was wrongfully inactivated on my first order?? Didn’t know it was inactivated until 3 days after trying to get into my account to see my shipping updates. Contacted them the first time & was told I won’t receive an email for them canceling my order 125736127 ?? It’s been almost two weeks and I STILL haven’t received my money back. Work on your horrible customer service, will never purchase from Shopbop again.
Marina Doroshenko
THSCAM? SCAM? I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.
Gilda Labarthe
MXPerfect Shipping service to Mexico I shopped for a Jacket on Dec 26th to ship to Mexico and got it by Jan 4th with no incidents, everything was perfect, and I loved the product and the service overall. I didn't need to contact them, make any returns, etc. so I can't review based on those needs.
Peita wilson
AUAwful Customer Service Awful customer Service! I have ordered a pair of Jeans on Tuesday morning, it is now Thursday night and still hasn’t been shipped! I’ve contacted Shopbop first time on Wednesday morning to ask that they ship asap as I need by 19/4, there reply was a copy paste reply that I will receive an email once shipped, I have emailed them again today and received the same reply, I asked them to put me onto someone that can help me and still waiting on a reply and now my emails won’t go through to them!! Disgusting customer service with no care! I wish I had read these reviews prior to my purchase. After writing this I received an email from Shopbop advising the item would be shipped on Friday which it was and received today Monday15/4. It’s just a shame that it took for me to write this review to get some action from Shopbop.