One star is too high One star is too high. Ordered aftershave supposedly from perfume shop only to find was being delivered from China. Not delivered and emails being rejected when I’ve chased up. Absolute scam and will pursue refund via credit card.

First time ordering at shopbop First time ordering at shopbop. Account got locked for absolutely no reason like a lot of people reviewing in here. My card got charged and it’s been two weeks with no refund for Order Number: 126120364. Reached out and was told to wait 5 business days when it’s been over 5 business days. I just want the item or refund. It’s not that hard. Do not recommend ever ordering from shopbop. Their service is disgusting

Awful, Awful Customer Service Awful, Awful customer service. I made a large purchase through ShopBop last week. I received my package and more than half of my merchandise is missing. When I filed a claim with ShopBop, it was denied and I could only be refunded if the merchandise was returned. They will not speak to me on the phone, this is all through email. I refuse to pay for clothing that I did not receive, but there is no one to speak to about this or to escalate. I will never buy from them again, and I will be sure to make my experience known to friends.

SCAM? SCAM? I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.

Poor customer service!!!! I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.