No email for cancellation on order My account was wrongfully inactivated on my first order?? Didn’t know it was inactivated until 3 days after trying to get into my account to see my shipping updates. Contacted them the first time & was told I won’t receive an email for them canceling my order 125736127 ?? It’s been almost two weeks and I STILL haven’t received my money back. Work on your horrible customer service, will never purchase from Shopbop again.

My order for 3 items still haven’t been… My order for 3 items still haven’t been refunded after shopbop manager telling me tll 5th business day which sin11/16 I filed FTC complaint and also notified my lawyer If refund isn’t issued I’ll be taking legal action For those wondering to shop at shopbop please don’t. They lie to their customers about refund and return.

5 Star service!!!! Sorry to those that did not receive the experience I have! Tbh, I’m shocked that there are so many negative reviews! I am delighted with how quick my dress arrived! I ordered the dress on Saturday early hours in the morning and it arrived Tuesday with free delivery- I might add! I got the dress I have been searching high and low for, for ages!!!! Service received was great and the dress is just so beautiful! I would definitely shop here again!

I've been a customer for years and was… I've been a customer for years and was genuinely happy until last month. I ordered a dress and instead I was sent a sarong. As I was travelling for work I shipped by Aramex not DHL expecting a full refund. They have charged me $85 dollars for DHL returns (a service I did not use). Also a refund of $27.60 for the import fees please as it's your mistake. Hopefully this is a one off but not happy.

Ordered items in December 2023 Ordered items in December 2023. Returned all items from the order within days of getting them due to quality being subpar. Received confirmation from shopbop of my return and refund on 12/15/23...on 2/13/24...62 days later they claim one item wasn't returned and charged my card back for that item that was returned. Customer service has not been helpful other than shedding light on their IMO sketchy policy of how they handle returns- they refund you upon initial receipt but then it can take 30-60 days for your item to go to another warehouse for "final processing"...aka they can loose your items or not scan them, etc in an additional 30-60 days after they have been returned by the customer but then charge the customer back...cool cool. I will never shop with them again, terrible customer service and all of their product is available on other main street sites with better customer service