Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here

Due to a warehouse error I received an… Due to a warehouse error I received an incorrect item twice. Customer service were extremely patient and helpful while they got to grips with what had happened. I really cannot fault them with the time and effort they took to correct the error. Very happy customer, thank you.

Inconsistent Quality/Sizing As a customer of Free People for many years, I have been very disappointed in recent orders due to inconsistent quality and sizing of the products not to mention overpricing . My latest order was terrible in terms of quality - the material is so thin, I am afraid to wash the shirt, the same one I bought two years ago which was much better quality. When I spoke to customer service on the phone about it, the agent was very unhelpful. I will not be ordering from Free People again.

My first order was "lost/stolen" My first order was "lost/stolen", eventually was able to get head office to send me a replacement item. However the tracking/order number for this replacement doesn't work so I have no idea if they have actually sent me a new item. It has been 5 days since a replacement was "sent and 21 days since I originally ordered. Would not recommend ever using this company. They're an absolute shambles. Update: new order was never sent, they sent a non existent tracking link. I have since been given a refund, thankfully and will absolutely never shop from free people again. I would advise you to do the same.

FREE PEOPLE TURNED FAST FASHION Free people used to be one of my favorite companies. HOWEVER Free people has turned into a FAST FASHION company and for the price you pay for their clothing that they say is sustainable, etc.. YOU CAN’T EVEN KEEP UP WITH HOW MUCH THEY POST EVERY DAY. It’s very easy to get SUCKED IN especially when you have supported this brand for years. I am very sad to say I will no longer be a customer due to the brands CHEAP USE OF FABRICS AND ALWAYS PUMPING OUT 20 colors for a dress which is why THEY ARE FALLING APART!!!!