Poor quality, worse return policy The FP Amsterdam store is useless! They don’t accept returns, so you have to pay delivery costs and duties for being able to return something. Everything runs large, so you never know what size to order. The quality is so poor and most brands they sell are so much expensive on their website than if you buy at the brands website itself. Which also have better return policy . I will never buy at this store ever again! I bought a “mini” dress for €138 that comes at my knees and looks so big. Now I need to pay €20 to return this. For this price , returns should have been included

My first order was "lost/stolen" My first order was "lost/stolen", eventually was able to get head office to send me a replacement item. However the tracking/order number for this replacement doesn't work so I have no idea if they have actually sent me a new item. It has been 5 days since a replacement was "sent and 21 days since I originally ordered. Would not recommend ever using this company. They're an absolute shambles. Update: new order was never sent, they sent a non existent tracking link. I have since been given a refund, thankfully and will absolutely never shop from free people again. I would advise you to do the same.

Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here

I purchased a sweater from Free People… I purchased a sweater from Free People and received the wrong item. I called them and they sent the correct item. I returned the wrong item to a Free People store with one of the stores managers. Fast forward a few months and they are having a sale so I order a few things and my order is canceled. I then call the the company and am told that I can no longer order from them because I never returned the wrong item. I go to the store where I returned item and explain the situation to the new manager what the problem to see if I could get a copy of the return receipt. She said they only go back so far in their system. Makes no sense to me because something was returned and I do not steal clothes. I have been in touch with customer service several times with no resolution. I di return to the store one more time and spoke with another new manager and was told they have problems with their warehouse staff stealing items. That still does not solve the problem for me because I do not steal clothes nor do I have to and I do not like the idea that I am blocked from purchasing anywhere. Moral to this review is do "DO NOT ORDER FROM FREE PEOPLE OR ANY OF ITS SISTER COMPANIES".