Demanding more money but not sent the items paid for Paid for two items and the money came directly out my account. Have only been sent one item and have been asked for more money for the item that’s yet to be shipped. Spoke to multiple representatives on the customer service team - Julie and memory both kept telling me ‘we don’t have your money, contact the bank’ but the bank has said the merchant has taken the payment already. so I’m out of money, no item and apparently it’s my fault LOL. Will never shop here again and if I could give 0 I would

Terrible customer service Terrible customer service. If you try to return something it is a nightmare. No information online. For a simple return they asked me to call a phone number! Eventually when you get the return form, it's just an address in the UK. This form will not clear customs, it's missing all the information required and your return will be returned to you. In addition to that you have to pay for international shipping, which is like 22 euros minimum. Really not worth the bother at all. I don't know why a company online like that exists these days

I purchased a sweater from Free People… I purchased a sweater from Free People and received the wrong item. I called them and they sent the correct item. I returned the wrong item to a Free People store with one of the stores managers. Fast forward a few months and they are having a sale so I order a few things and my order is canceled. I then call the the company and am told that I can no longer order from them because I never returned the wrong item. I go to the store where I returned item and explain the situation to the new manager what the problem to see if I could get a copy of the return receipt. She said they only go back so far in their system. Makes no sense to me because something was returned and I do not steal clothes. I have been in touch with customer service several times with no resolution. I di return to the store one more time and spoke with another new manager and was told they have problems with their warehouse staff stealing items. That still does not solve the problem for me because I do not steal clothes nor do I have to and I do not like the idea that I am blocked from purchasing anywhere. Moral to this review is do "DO NOT ORDER FROM FREE PEOPLE OR ANY OF ITS SISTER COMPANIES".

Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here

Refunds I have to say that I will give Free People 5 stars I ordered 4 items and was charged for 7 I sent quite a few e mails and it seemed the left hand doesn’t know what the right hand was doing. However after calling their help line the money was refunded within 2 days. I suggest calling if anyone needs help with a refund.