Extremely disappointed Extremely disappointed by this company... used to order regularly but recently had to return an order which they sent in 3x packages. They wouldn't all fit back in the same parcel and royal mail needed separate barcodes to return. Contacted customer service and they replied once after a day asking which items were being returned and its now been 6 days later and still haven't heard back. Absolutely disgusting! I've now had to send back at my own expense which cost nearly £18. Will never order from them again. UP YOUR CUSTOMER SERVICE

Inconsistent Quality/Sizing As a customer of Free People for many years, I have been very disappointed in recent orders due to inconsistent quality and sizing of the products not to mention overpricing . My latest order was terrible in terms of quality - the material is so thin, I am afraid to wash the shirt, the same one I bought two years ago which was much better quality. When I spoke to customer service on the phone about it, the agent was very unhelpful. I will not be ordering from Free People again.

Free People is pure trash I ve purchased free people being lazy to shop. It’s the worst. I can use their merchandise for rags to clean. Made in sweatshops and priced at 100 a sweatshirt. I’ve owned many. I’m from the clothing industry and know it well. The pandemic is over. Their merchandise is trash. Phyllis Greenberg

Terrible customer service Terrible customer service. If you try to return something it is a nightmare. No information online. For a simple return they asked me to call a phone number! Eventually when you get the return form, it's just an address in the UK. This form will not clear customs, it's missing all the information required and your return will be returned to you. In addition to that you have to pay for international shipping, which is like 22 euros minimum. Really not worth the bother at all. I don't know why a company online like that exists these days

No refund for my return Returned an item over a month ago, Free People confirmed they received my return but I have still not received my refund. After multiple calls, they keep saying they will escalate to head office and I will hear back in 3 days. Head office do not get in touch!!! Really frustrating - quick to take your money then don't give it back. Would avoid ordering from here.