Terrible customer service Terrible customer service. If you try to return something it is a nightmare. No information online. For a simple return they asked me to call a phone number! Eventually when you get the return form, it's just an address in the UK. This form will not clear customs, it's missing all the information required and your return will be returned to you. In addition to that you have to pay for international shipping, which is like 22 euros minimum. Really not worth the bother at all. I don't know why a company online like that exists these days

No refund for my return Returned an item over a month ago, Free People confirmed they received my return but I have still not received my refund. After multiple calls, they keep saying they will escalate to head office and I will hear back in 3 days. Head office do not get in touch!!! Really frustrating - quick to take your money then don't give it back. Would avoid ordering from here.

Free People’s customer service was… Free People’s customer service was beyond disappointing. After ensuring me to honor a return, they decided to no longer give me my store credit back. I have worn this brand for years and have spent hundreds of dollars on their products each year- a loyalty which means nothing to them. Please proceed with caution when dealing with Free People, they do not honor their word.

FREE PEOPLE TURNED FAST FASHION Free people used to be one of my favorite companies. HOWEVER Free people has turned into a FAST FASHION company and for the price you pay for their clothing that they say is sustainable, etc.. YOU CAN’T EVEN KEEP UP WITH HOW MUCH THEY POST EVERY DAY. It’s very easy to get SUCKED IN especially when you have supported this brand for years. I am very sad to say I will no longer be a customer due to the brands CHEAP USE OF FABRICS AND ALWAYS PUMPING OUT 20 colors for a dress which is why THEY ARE FALLING APART!!!!

Free People is pure trash I ve purchased free people being lazy to shop. It’s the worst. I can use their merchandise for rags to clean. Made in sweatshops and priced at 100 a sweatshirt. I’ve owned many. I’m from the clothing industry and know it well. The pandemic is over. Their merchandise is trash. Phyllis Greenberg