Unbelievably bad customer service and returns… Unbelievably bad customer service experience. It has been 6 weeks since online order was placed. Shipment tracking is not available and its been saying "you'll receive your order in the next few days". Can't even cancel the order....agents are of no use and are quoting me policies that apply to "returns", even though I haven't even received the product yet. This must be a joke...

cancelled order without informing me I made an order at Mango and requested my delivery to be done at the local ParcelShop. The delivery was delayed several days and at some point I received an email saying that they apologise for the delay. After this I checked on my Mango account and I saw that the order was cancelled without letting me know.

Awful experience Awful experience. I requested for the goods to be delivered to the shop as it states a 3-5 delivery and i needed the stuff for an event. Goods after 7 days still haven't been received and with no delivery date in site. The store is unhelpful, the customer service online chat is even worse with some of the rudest and most deliberately unhelpful agents I've ever spoken to. Not to mention argumentative. Can't cancel as good aren't delivered but haven't left the warehouse, but also unable to now get to that store so stuck out of pocket with no goods. unacceptable in my option. Delays happen that i can accept that but lack of communication is not helpful, nor acceptable for a company of this size.

Returns are awful since they started… Returns are awful since they started using Rebound. Just let the customer print their own return label or enclose a preprinted one, preferably UPS or Fedex not USPS. Why make people queue at the post office just to print a label, not to mention the fact that many people say the QR Code does not work or the post office charges when it's supposed to be free.

CANNOT PLACE ORDER After finally deciding what I wanted to buy, I went to checkout and tried placing the order AT LEAST 20 TIMES but it doesn’t work… just keeps rerouting to homepage. How are they supposed to make money when preventing potential customers from placing orders??? WORST WEBSITE EVER!