CANNOT PLACE ORDER After finally deciding what I wanted to buy, I went to checkout and tried placing the order AT LEAST 20 TIMES but it doesn’t work… just keeps rerouting to homepage. How are they supposed to make money when preventing potential customers from placing orders??? WORST WEBSITE EVER!

Customer service needs major improvement Had my first experience shopping from Mango. Their products seem good but the customer service is horrible. The return takes real long so the refund takes even longer. Talking to the customer service was anything but a good experience. I understand diversity n inclusion, I probably have an accent myself but one can have an accent n still be trained to be polite. It would be real helpful if these companies trained people in customer service before just hiring them. I am sick of rude individuals working in the customer service field, they don’t seem to understand that they have a job because of us consumers so if u don’t like helping people and have no patience then maybe find a different job.

Would give minus stars if possible Would give minus stars if possible, worst customer service experience ever, sent me the wrong order, returns policy terrible, by the time I had jumped through their hoops and returned the wrong order the clothes I wanted were no longer available... Avoid

Bad quality not fit for purpose I have bought things from their high street shops which I have been happy with (hence 2 instead of 1 star!) so I was very disappointed after buying 2 pairs of trousers which both turned out to be awful. One which I could put down to preference (horrible material that just hangs extremely badly and impossible to iron) but the other when as soon as I washed them (in 30c normal wash) ended up with the colour fading in various places so ended up all patchy and unwearable. Unfortunately this happened after the 30 day return window so nothing I could do. I wanted to review the products to warn others but unusually you can't seem to do that so thought the next best thing was putting something here! I would add that although these were in the sale, they were both originally in the region of £50-£60 each so would expect better!

Returned online purchase Online purchase that was returned. Return was processed, the courier picked up the package, but I haven't received any tracking number. The return was made from Romania to Spain! Shouldn't be considered a location in Romania for the return?! I have to wait for the refund 1 month, at least! Worst experience of online purchase!